Service Agent Guest

Bryann Leggiero

Boston, MA, ***** **********@*******.*** 857-***-****

Key Skills

• Customer Experience Management

• Strong Written & Verbal Communication

• Problem-Solving & Critical Thinking

• Team Leadership & Collaboration

• Adaptability & Continuous Improvement

• Data-Driven Decision Making

• Conflict Resolution & Empathy

• Process Optimization & Efficiency

Professional Summary

Highly motivated and customer-focused professional with extensive experience delivering exceptional service, managing high-volume interactions, and ensuring efficient operations. Skilled in front-line customer support, data entry, and maintaining compliance with policies and procedures. Proven ability to thrive in fast-paced environments, handle sensitive information with discretion, and provide outstanding service. Seeking to contribute strong organizational, communication, and problem-solving skills to a dynamic team where efficiency, collaboration, and creative solutions drive meaningful results.

Professional Experience

Fulfillment Supervisor

Bloomingdale’s – Chestnut Hill, MA 6/2017–6/2024

• Led a dynamic team, fostering an inclusive environment focused on growth, accountability, and collaboration.

• Implemented process improvements to optimize workflows, enhancing efficiency and customer satisfaction.

• Resolved complex issues with a solutions-oriented mindset, emphasizing empathy and proactive communication.

• Provided coaching and support to team members, encouraging continuous development and adaptability. Bloomingdale’s – Chestnut Hill, MA 11/2013–6/2017

• Delivered exceptional customer service through email, chat, and phone, consistently exceeding satisfaction goals.

• Effectively handled escalated situations with professionalism, empathy, and data-driven problem-solving.

• Supported front-line operations, managing customer flow and ensuring efficient service delivery.

• Demonstrated strong problem-solving skills, addressing customer concerns with professionalism and care. Customer Service Specialist

Education

B.S. in Psychology – Salem State University (Expected August 2025)

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