Power Bi Customer Support

Kavita Yele

+1-425-***-**** **************@*****.*** portfolio LinkedIn

Detail-oriented Data Analyst with a strong background in customer support and database management. Skilled in analysing large datasets, identifying trends, and providing data-driven insights to enhance business performance. Proficient in SQL, Excel, and visualization tools like Tableau and Power BI. EDUCATION

Sant Gadge Baba Amaravati University Buldana, India. Bachelor of Engineering in Information Technology 2008 – 2013 SKILLS

Technical: SQL, Python, ETL, Data Visualization, Dashboard, Data Analysis. Tools: Power BI, Excel, Git, Tableau

CERTIFICATIONS

• Google Data Analytics Specialization for professionals – Dec’23 (link)

• Maven Analytics MYSQL Data Analysis – Apr’25(link)

• Maven Analytics Power Query, Power Pivot & DAX – Apr’25(link) EXPERIENCE

Kinder care Learning Centre Redmond, USA.

Assistant Preschool Teacher Feb 2024- July 2024

• Support lead teachers in lesson preparation and implementation in alignment with Montessori principles.

• Planned and delivered personalized lessons to a class of 17 students, boosting overall class participation by 30% Big Deal Properties Pvt Pune, India.

Customer Support Associate Feb 2015– Jul 2015

● Creating and maintaining records for customer profile in Internal CRM and database. Managed timely and effective replacement of Incomplete or missing records in the database using existing queries.

● Collaborate with the field sales executive team to ensure customer information, profile is updated in the internal tools and CRM.

● Retrieving customer information from CRM, internal database and preparing customer profiles summary. presenting to sale managers.

● Preparing and presenting weekly and monthly reports about customer leads, requirements, and deal status to Account Managers team.

PROJECTS

Madhav Ecommerce Sales Dashboard

Conducted comprehensive analysis on customer behaviour and purchase patterns using various statistical tools.

• Analysed Ecommerce sales data and created interacting dashboard using Power BI.

• Tools: Power BI

SHOPIFY CUSTOMER & SALES FUNNEL REPORT

Conducted Analysis on Ecommerce platform Shopify for sales report and Customer behaviour.

• Analyse the Sales and KPIs according to the sales report.

• Working with Shopify's raw data, I created an interactive dashboard that breaks down key ecommerce KPIs to support strategic decision-making.

• Tools: POWER BI

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