Customer Service, Team player, Fast and dedicated leaner

KARINA ZAVALA

Chicago, IL ***** 773-***-**** ***********@*****.***

Professional Summary

Motivated and reliable individuals with experience in customer service and hospitality. Eager to learn, adaptable, and dedicated to delivering excellent service in every role. Education

Benito Juarez High School Chicago, IL

High School Diploma, June 2018

Experience

Dunkin Donut – Manager Chicago, IL

September 2024- Current

Hire, train and develop team members to foster a high-preforming work environment. Ensure compliance with Dunkin’ Donuts standards and franchise policies. Develop and implement strategies to achieve sales and profit goals. Perfumeries – Sales Associate Chicago, IL

November 2020 – June 2024

Provided exceptional customer service and product knowledge. Maintained a clean and organized sales floor.

Assisted customers with fragrance selection and purchases. Step Down Cafe – Barista Chicago, IL

July 2019 – October 2019

Prepared and served coffee, tea, and specialty drinks. Managed cash register and processed transactions.

Maintained cleanliness and sanitation of the cafe.