Customer Service Technical Support
Resume:
Nakia Staples
Secure a career opportunity to utilize my strong customer service experience and willingness to learn new skills while contributing significantly to the company's success
*** *** *****t Cir
Suwanee, GA 30024
staplesnakia@gmailm
EXPERIENCE
State Farm, Alpharetta, GA — Subrogation Payment Processing Associate
January 2024- PRESENT
Process all recovery payments from other insurance companies
Prepare and issue payments if recovery is complete
Ensure policyholders are reimbursed for deductible amounts
Reconcile payment records with bank statements
Home Depot, Roswell, GA — Paint Associate
May 2019- December 2023
Provide customer service support via in-person and telephone
Assisted customers at the Customer Service Department with inquiries, exchanges, and returns
Assist other departments as needed
Perform department and store cycle counts daily
.
Simply Mac, Cumming, GA — Senior Specialist
November 2021- February 2022
Promote sales of Apple and Simply Mac products
Provide technical support for password reset, locked phones, cracked screens, etc.
Assist customers by understanding their needs to provide a complete solution that exceeds their expectations
Mentor other team members regarding hardware, software, and best practices for selling strategies
SKILLS
Strong working knowledge of Microsoft Office ( Word, Excel, PowerPoint)
Proficient Data Entry
Ability to prioritize job responsibilities in a fast-paced environment
Excellent customer service skills, including a customer-focused attitude
Contact this candidate