Customer Service Front Desk

STELLA BAESEMAN-SMITH

Chicago, IL *****

*********@*****.*** +1-847-***-****

Dedicated and customer-focused professional with over seven years of experience in food service, customer service, and hospitality. Strong interpersonal and communication skills with a passion for providing exceptional service in fast-paced environments. Recently licensed as a Nail Technician, demonstrating versatility and adaptability in different industries.

SKILLS & COMPETENCIES

• Customer Service & Guest Relations

• Cash Handling & POS Systems

• Sales & Retail Operations

• Food Handling & Safety

• Office Management & Front Desk Operations

• Hospitality & Restaurant Experience

• Organizational & Time Management Skills

• Nail Technology & Cosmetology

WORK EXPERIENCE

Nail Technician

Lotus Salon and Spa – Mundelein, IL February 2024 – Present

• Provide professional manicures, pedicures, and gel nail enhancements.

• Ensure a clean and sanitary environment while

delivering excellent customer service.

Hostess

Greenwood American Kitchen & Bar – Highwood, IL June 2022

– Present

• Greet and seat guests, manage reservations, and

coordinate dining flow for optimal customer experience. Receptionist

PRO NAILS – Libertyville, IL February 2023 – May 2023

• Scheduled appointments, handled customer inquiries, and maintained front desk operations.

Crew Member

Dunkin’ Donuts – Racine, WI March 2022 – June 2022

• Prepared food and beverages while ensuring prompt and friendly service.

Server

Buffalo Wild Wings – Wisconsin December 2021 – April 2022

• Provided fast and efficient table service, upsold menu items, and handled customer concerns.

Server

Applebee’s – Racine, WI September 2021 – December 2021

• Delivered high-quality dining experiences in a fast- paced restaurant setting.

Hostess

Ravina Brewery – Highland Park, IL April 2021 – September 2021

• Managed guest seating and provided friendly customer interactions.

Cashier/Ice Cream Server

Chicago Mikes – Highwood, IL May 2019 – September 2021

• Operated cash register, handled customer transactions, and maintained cleanliness standards.

Office Manager/Office Assistant

Athanas Fence Company – Highland Park, IL August 2020 – January 2021

• Assisted with administrative tasks, organized

paperwork, and managed customer communications.

EDUCATION & CERTIFICATIONS

Nail Technician License

Roza Nail Technology School – Skokie, IL Completed December 2023

• Passed PSI state licensing exam and obtained Illinois Nail Technician License (January 2024 – October 2024). Cosmetology (First Year Completed)

College of Lake County – Lake County, IL August 2019 – Present

ADDITIONAL INFORMATION

• Willing to relocate

• Authorized to work in the U.S.

Contact this candidate