Software Development Customer Service

●s

HARSHALATA RAMTEKE

● ***** Spitfire Lake Path,Louisville, KY-40245 +1-502-***-**** *******@*****.***

● www.linkedin.com/in/harshalata-ramteke-a51ab120

●Professional Summary

●Over 8+ years of IT experience in various stages of Software Development which includes experience as Salesforce CRM Developer which involves Administrator, Development, Integration and lightning like classic to lightning migration and lightning component development. 1+ year of experience in JavaScript, HTML, CSS.

●Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud.

●Worked on Salesforce CPQ (Configure, Price, Quote) that includes product configuration, pricing rules, quote templates, and order/contract management and an understanding of bundles, pricing methods, and the overall CPQ process.

●Created multiple Lightning Components, added CSS and Design Parameters that make the Lightning component look and feel better.

●Good in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

●Worked closely with Business Users to enable business processes using SFDC.

●A service ticket system was made to capture every customer service request, manage it appropriately and resolve it on time in which whenever a customer has any issue with the application, a ticket was raised so that the error could be noticed and resolved immediately.

●Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

●Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE.

●Experienced in Developing and Administrating projects on Salesforce.

●Built customized Salesforce Mobile Apps using Lightning Component Framework.

●Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects and master-detail relationships.

●Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

●Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.

●Used the sandbox for Testing and Migrated the code to the Deployment instance after Testing.

●Unit and Integration Testing for new requirements and get the UAT from the Business owner.

●Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

●Skills

●Salesforce Technologies-Salesforce CRM, Salesforce SFA, Salesforce CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages, Visualforce Components, S Controls, Apex Web Services, Lightning (Aura Components, Web Components) Lightning apps, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

●Languages-Apex, Visualforce, HTML, CSS, JavaScript

●Tools-Apex Data loader, GitHub, Web services APIs like SOAP, Force.com Explorer, JIRA

●SDLC- Use cases and Use case diagrams, Agile methodology / Scrum

●Operating Systems-Windows 10/ XP.

●Application Development, Financial planning, Processes

●Contract Management, Investments

●CRM, JavaScript, HTML, CSS, JSON

●CSS, Logic, Software Development

●Client, Market, Statistics

●Data Migration, Meetings

●Database, Messaging, Validation

●Delivery, Excel

●Designing, Mail, Web pages

●Dimensions, PowerPoint, Website

●Ecommerce, Windows, Workflow

●E-business, Windows XP, XML

●Work History

●SALESFORCE INSTUCTOR

02/2018 to 04/2020

JETKING INSTITUTE, PUNE, INDIA

Responsibilities:

●Involved in various activities like Information Gathering, analyzing the Information and delivering it to the students for live projects.

●Performing the projects with students included Lightening Web Components, CPQ, working on Community Cloud and triggers.

●Designed and Developed Visual Force pages.

●Testing and running database queries in both SQL server for Test data into SD and Salesforce.

●Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers.

●Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.

●Developed component using Lightning Aura Framework.

●Designed and Deployed Custom Objects, Custom tabs, Validation Rules and Auto-Response Rules.

●Created several Workflows, and Approval Processes needed in different stages of Application.

●Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.

●Wrote Apex Triggers to implement business logic which sends E-Mails to the customers.

●Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.

●Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing to prove that system conform to specifications of business and Quality Requirements.

●Developed and configured various Reports and Report Folders for different user Profiles based on the need in the organization.

●Using Apex Data Loader for Migrating Records to Sources and Loaded data into Call Centre application.

●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

●Deployed Applications from Sandbox to Production.

●Used the sandbox for Testing and Migrated the code to the Deployment instance after the Testing.

●Environment: Saleforce.com platform, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Lightning components, Custom Tabs, Email Services, Security Controls, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Sandbox Data loading, Windows XP, CPOADO, GitHub,Linux.

●SALESFORCE ADMINISTRATOR/DEVELOPER

06/2020 to 06/2025

State Of Georgia, Atlanta, GA

Responsibilities:

●Worked on the Community Cloud(Experience Cloud).

●Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.

●Experience working on Case Management, captured cases from the company's website and customer emails.

●Created case sharing model and assigned cases to users according to the role hierarchy.

●Escalated cases according to the case priority.

●Worked on Auto response rules if customers contacted beyond the business hours.

●Worked on Record Types, Validation Rules and Page Layouts.

●Created workflow rules and defined related Tasks, Time Triggered Tasks, E-Mail alerts, filed updates to implement business logic.

●Created Email Templates and was involved in doing the mail merge for different standard and custom objects.

●Worked on various AppExchange products according to the needs of the organization.

●Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

●Worked towards preparation of requirements management plan, business and functional requirement documents.

●Created data flow diagrams and process flow diagrams to facilitate better system understanding.

●Involved in mapping the fields between the current reporting system and Salesforce using Data loader.

●Performed import and export operations to load customer data and other master data using Data loader.

●Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.

●Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.

●Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

●Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

●Education

●Bachelors: Electronics Engineering, 2007

●University – Rashtrasant Tukadoji Maharaj Nagpur University, India

●Certifications

●Certified Salesforce Platform Developer-1

●Certified Salesforce Administrator

●Languages

●English:

●Proficient

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