Sales Cloud Service

HANIMI REDDY

+1-301-***-**** ******.*****@******.*** LinkedIn Trailhead

PROFESSIONAL SUMMARY

Salesforce Certified Developer and Administrator with 4+ years of total IT experience, including hands-on expertise in Sales Cloud, Service Cloud, Manufacturing Cloud, CPQ, and Experience Cloud. Skilled in Apex, Lightning Web Components (LWC), Salesforce Flows, and REST API integrations with platforms like Windchill PLM, ThingWorx IoT, and ServiceNow. Experienced in automating Quote-to-Cash and subscription billing processes, improving CRM efficiency, and securing environments using Salesforce Shield. Proficient in DevOps practices (Salesforce DX, CI/CD pipelines, Gearset, Copado) and Agile methodologies to drive scalable Salesforce solutions. TECHNICAL SKILLS

Programming Languages: Apex, Java, JavaScript, C, SQL, NoSQL (MongoDB, DynamoDB) Web Technologies & Frameworks: HTML, CSS, RESTful APIs, MERN Stack (MongoDB, Express.js, ReactJS, Node.js), Visualforce, Lightning Web Components (LWC), Aura Components Salesforce Development: Apex Classes, Triggers, Batch Apex, Visualforce Pages, Lightning Web Components (LWC), SOQL, SOSL, Custom Metadata, Custom Settings

Salesforce Declarative Tools: Flows (Flow Builder), Process Builder, Approval Processes, Validation Rules, Quick Actions, Dynamic Forms, Page Layouts, Record Types, Compact Layouts, Custom Objects Salesforce Administration: User Management, Profiles, Permission Sets, Role Hierarchies, Field-Level Security, Sharing Rules, Login Access Policies, Security Health Check, Data Management (Data Loader, Import Wizard), Duplicate Management, Reports and Dashboards, Schedule Reports, Change Sets, Sandbox Management Salesforce Integrations & Automation: Salesforce Connect, REST API, SOAP API, Named Credentials, External Objects, Platform Events, Integration with ERP systems, ServiceNow, ThingWorx IoT Platform, Slack Integration, MuleSoft (basic), Salesforce Einstein GPT-powered Automation (Case Classification) DevOps & Deployment: Salesforce DX, Unlocked Packages, Change Sets, Metadata API, Ant Migration Tool, Salesforce CLI, Git, GitHub, Jenkins, Bitbucket, Azure DevOps, Agile/Scrum Methodologies Security & Compliance: OAuth 2.0, SSO Integration, Session Security, Field Audit Trail, Salesforce Shield (basic), GDPR & CCPA Compliance

Data & Database Management: PostgreSQL, MySQL, MongoDB, Salesforce Data Loader, External Data Sources, Salesforce Data Cloud (Customer 360), Data Quality & Cleansing Reporting & Analytics: Lightning Dashboards, Custom Report Types, Joined Reports, Dynamic Dashboards, Einstein Analytics (Tableau CRM) (basic)

Cloud & Platforms: AWS (EC2, Lambda, S3), Microsoft Azure (basic), Heroku (basic), Google Cloud Platform (basic), ServiceNow, ThingWorx IoT Platform

Monitoring & Tools: Salesforce Optimizer, Salesforce Health Check, Field Audit Trail, Jira, Confluence, Slack, VS Code, Salesforce Extensions Pack, GitHub Actions

PROFESSIONAL EXPERIENCE

PTC – Salesforce Developer/Admin Nov 2023 – Present

• Developed and enhanced Salesforce Sales Cloud and Service Cloud functionalities, supporting 200+ global users across sales, service, and operations teams.

• Integrated Salesforce with Windchill PLM, improving product data synchronization accuracy by 30% and reducing manual data entry time by 40%.

• Automated complex sales and subscription billing processes using Salesforce Flows and Apex, decreasing sales operations processing time by 25%.

• Built Lightning Web Components (LWC) to visualize IoT telemetry data from ThingWorx, enabling proactive service actions and reducing equipment downtime by 15%.

• Implemented Salesforce Shield for enhanced security and compliance, aligning with SOX and ISO27001 audit requirements for industrial software operations.

• Collaborated with DevOps and release management teams to deploy code using Salesforce CLI and CI/CD pipelines

(Gearset/Copado), improving deployment frequency by 20%.

• Optimized user role hierarchy and sharing settings to support secure global access across multiple business units and regions.

• Partnered with cross-functional teams to deliver new Salesforce features on an agile sprint cycle, supporting the company’s SaaS business model transition.

Sigma Info Tech – Salesforce Developer/Admin Jun 2020 – Jul 2022

• Migrated Salesforce Classic applications to Lightning Experience, improving UI responsiveness and user engagement by 30%; developed custom Lightning Web Components (LWC) to modernize user interfaces.

• Automated lead management, case assignment, and approval processes using Salesforce Flow, Process Builder, and Validation Rules, reducing manual interventions and improving SLA compliance.

• Designed and implemented REST API integrations between Salesforce Sales Cloud and third-party ERP systems, enabling real-time data exchange for product catalogs and order management.

• Built secure and scalable Apex triggers, classes, and batch jobs to automate repetitive tasks such as data cleansing and scheduled reporting.

• Streamlined deployment processes by implementing Salesforce DX, version control (Git), and CI/CD pipelines with Jenkins, reducing deployment errors by 25% and enabling faster release cycles.

• Collaborated with cross-functional teams using Agile/Scrum methodologies, conducting sprint planning, daily standups, and code reviews to ensure high-quality deliverables.

• Managed user administration, profile and permission set assignments, and role hierarchy configurations, ensuring secure and compliant access across the organization.

• Monitored platform performance and optimized SOQL queries and asynchronous processing to maintain system scalability and improve response times.

EDUCATION

Master’s of Science in Big Data Analytics Aug 2022 – May 2024 Bay Atlantic University, Washington, DC

Bachelor’s of Science in Computer Science and Engineering July 2018 – May 2022 Gayatri Vidhya Parishad College of Engineering, India PROJECTS

Salesforce IoT Integration for Predictive Maintenance

• Designed and implemented a Salesforce-based IoT integration to capture and display real-time machine telemetry data from ThingWorx into Service Cloud.

• Built custom Lightning Web Components (LWC) to visualize sensor data, enabling proactive maintenance and reducing equipment downtime by 15%.

• Automated incident creation and service case escalation using Flows and Process Builder, improving service team response times and customer satisfaction scores.

• Reduced manual monitoring efforts by integrating Platform Events for real-time alerts and actions. Automated Quote-to-Cash Process for Subscription Billing

• Automated the end-to-end Quote-to-Cash lifecycle by configuring Salesforce Sales Cloud to manage subscription product catalogs, quoting, invoicing, and renewal processes.

• Developed Flows and Apex triggers to automate price calculation, contract generation, and subscription renewals, reducing manual sales ops workload by 25%.

• Integrated Salesforce with ERP and Payment Gateways using REST APIs and Salesforce Connect to enable real-time billing and financial reporting.

• Improved billing accuracy and reduced revenue leakage by automating invoice validation and subscription status updates.

CERTIFICATIONS

• Salesforce Certified Administrator

• Salesforce Platform Developer - I

• Salesforce Certified Platform App Builder

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