Stockroom Associate, order picker/packer. Technical skills. Navy Vet.

Adam M. Edwards Flushing, MI

E: ***************@*****.*** P: 810-***-**** LinkedIn: linkedin.com/in/adam-edwards-644685136

SUMMARY

U.S. Navy Veteran with over 10 years of experience managing and supervising troubleshooting efforts within multiple technical systems for the U.S. Navy and Department of Defense (DOD) to identify and implement actionable solutions for team members and customers alike. Proficient in Microsoft Office programs, with a proven, award-winning track record for identifying unmet needs within a system and developing the necessary programs to address those needs.

*January 2024: Relocation to Michigan from New Orleans to be closer to family

WORK EXPERIENCE

TEREX (Durand, MI)

Stockroom Packager 2024-Present

- Monitored stock levels to ensure optimal inventory control and prevent shortages

- Implemented safety protocols that enhanced workplace safety and compliance with regulations

- Coordinated order fulfillment processes to ensure timely and accurate delivery of products

- Organized products systematically to improve accessibility and efficiency in the storage area

- Inspected and operated forklifts to receive, transport, and place parts in their proper location

GDIT (New Orleans, LA)

Service Desk Technician II 2022-2023

-Support the DOD and provide necessary information and guidance to solve problems for over 70 programs

-Routinely achieve high customer satisfaction by remaining up to date on and actively following current guidelines and policies

-Collaborated internally with key team members to build knowledge articles to assist in the training and job execution of current and future agents to ensure all are provided with the necessary information to address customer issues

NIS (New Orleans, LA)

Support Center Analyst 2017-2022

-Managed Naval Reservists travel assignments; actively did troubleshooting efforts for member issues within the NROWS and Defense Travel Systems

-Resolved customer complaints and issues by providing accurate and appropriate information while complying with Naval Reserve guidelines; maintained detailed records to aid in escalated troubleshooting efforts

-Operated within IT Service Management and Naval sites including DTS, NROWS, MRRS, and MY NAVY ASSIGNMENT

-Received a Certificate of Excellence for outstanding achievement in customer satisfaction

United States Navy

NATOPS Assistant; Rank: E-5 (AWF2) 2013-2017

-Actively managed and tracked critical information without error for over 100 C-130 fleet crew members, including qualifications, flight hours, health status, flight pay, and crew positions; annually managed over $90,000 in flight pay

-Lead troubleshooting efforts for any discrepancies and/or issues that arose within the C-130 fleet

-Independently developed and implemented a model program for tracking information of aircrew members for the C-130 fleet by integrating Microsoft Word, PowerPoint, and Excel technology

-Oversaw the continuing education of fleet crew members, ensuring all were apprised of and actively following the most up-to-date procedures and policies

-Awarded an outstanding inspection report, as well as a Navy and Marine Corps achievement medal

C-130 Loadmaster; Rank: E-5 (AWF2) 2011-2017

-Lead coordination and safety efforts globally for cargo and personnel transfer between bases, including, but not limited to, ensuring HAZMAT compatibility and the management of customs, passenger, flight, and safety paperwork

-Was in charge of load planning before the missions by being the primary contact for the personnel that were sending and the personnel receiving the cargo and gathering all of the cargo information and correct paperwork.

-Supervised and instructed air crews of up to 8 people and ground teams of up to 20 people per mission

-Acted as the aircraft weight and balance authority for each flight, accurately computing weight and balance of aircraft - Performed all actions in full accordance with U.S. Navy regulations and guidelines

EDUCATION

Lansing Community College, Lansing, MI: Associate Degree 2010

Swartz Creek Community High School, Swartz Creek, MI: High School Diploma 2007

CERTIFICATIONS AND CREDENTIALS

HDI Certification; 24 May 2018 Security clearance: Secret

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