It Support Customer Service

SUKHPREET KAUR

**** ***** ********, *******, *** 2N5

Phone no. 825-***-****

***************@*****.***

OBJECTIVE

Motivated and adaptable IT support professionals with a background in computing and hands-on technical and management experience. Seeking to contribute my skills in troubleshooting, customer service, and front-end development to a forward-thinking technology company. Committed to continuous learning and delivering value in fast-paced environments. EDUCATION

Computing support (2021-2023)-Computing support course in Milestone college, Brossard, QC, Canada.

ITI – Industrial training in Computer Operator and Programming Assistant EXPERIENCES

Shift Manager

KFC, Edmonton, AB (July 2024 – Present)

Lead and coordinate shift operations, ensuring smooth execution and timely customer service, utilize digital tools to manage shift schedules, reports, and inventory Kitchen Crew & Cashier

A&W & Daily Fresh Produce, Calgary, AB (2022 – 2023) Operated digital registers and managed daily reports Ensured data entry and stock control through system tracking tools Sales Associate

Point G, Montreal, QC (Oct 2021 – March 2022)

Delivered excellent customer service using company sales systems Assisted in system troubleshooting and stock record maintenance Computer Operator

Gurdeep Publicity, India (March 2012 – April 2016) Handled data entry, print design using Photoshop, and basic troubleshooting system Supporting the team in digital marketing efforts and IT system upkeep IT Support Assistant

Indo-Japan Academy, India (April 2018 – May 2021)

Managed IT support for administrative and student services Performed regular system maintenance and troubleshooting tasks TECHNICAL SKILLS

Software & Tools: Microsoft Office (Word, Excel, PowerPoint), Adobe Photoshop Other Tools: Google Workspace (Docs, Calendar)

Operating Systems: Windows (basic support and operations) Additional Licences:

• Alberta Security Services and Investigators Act INDIVIDUAL LICENCE

• Level A CPR and AED (St. John Ambulance Saint-Jean) LANGUAGE PROFICIENCY:

English, Hindi, Punjabi,

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