Building Engineer Customer Relationship

BRETT SWENSON

******@***.*** 303-***-**** Centennial, CO 80112

Summary

Results-driven Building Engineer with extensive experience at CBRE, excelling in diagnostics and mechanical repairs. Proven ability to enhance customer satisfaction through effective troubleshooting and vendor management. Skilled in project estimation and proficient with multi-type conveyor systems, demonstrating strong mechanical aptitude and exceptional customer relationship management.

Skills

Muli Type Conveyor installation knowledge

Power tool proficiency

Project estimation and bidding

Hand tool knowledge

Mechanical aptitude

Customer Relationship Management

Troubleshooting ability

Diagnostics skill

Board level component repair

Ncr Atm

Sorter and Encoder

V-Belt

I/Q

Power Belt Sorter

Spirial equipment knowledge

Experience

Building Engineer CBRE - Denver, CO 01/2023 - Current

Adjusted devices or control instruments using hand tools, levels or straightedges.

Repaired machines, equipment or structures using tools or equipment.

Estimated costs to repair machinery, equipment or building structures.

Routinely inspected equipment for preventive and emergency maintenance needs.

Managed vendor relationships for procurement of supplies necessary for ongoing maintenance work.

Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.

Performed routine maintenance by inspecting drives, motors or belts.

Senior Service Technician Honeywell/Integrated - Aurora, CO 08/2018 - 10/2022

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance

Performed maintenance duties and safely handled chemicals and solutions

Cleaned and lubricated parts to keep equipment operating at peak performance

Demonstrated increased knowledge of company products and equipment

Serviced Power Belt, I/Q, V-Belt Conveyor equipment for expedient repair and minimal downtime

Explained diagnostic findings to customers and outlined repair or service options

Facilitated maintenance team training procedures to align with company standards

Assisted team members with Plant equipment troubleshooting and diagnostics

Surpassed corporate goals by reaching 80% customer satisfaction rating

Logistics Team Member Nordstroms Department Store - Lone Tree, CO 06/2017 - 08/2018

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors

Managed system support functions to set priorities and service levels expectations

Processed and entered customer orders into database and provided proactive customer service for accounts

Worked with vendors to schedule daily pickups and weekly deliveries

Verified transactions, product orders and shipping dates and entered information into databases and reports

Tracked orders and notified customers of status or potential delays

Completed timely data entry of new orders, labeled containers and placed in accurate storage locations

Printed tickets, picked supplies and filled packages under tight deadlines

Maintained damaged goods records, backorder logs and applicable regulatory reporting

Tire Service Technician Sams's Club - Littleton, CO 02/2015 - 03/2017

Documented tire repair and replacement activities to add to vehicles' service histories

Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements

Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services

Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles

Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety

Maintained and managed tire and hardware inventory with regular stock assessments

Maintained and stored tools daily to enable retrieval from proper storage locations

Inflated tires to prescribed PSI per load requirements to optimize tire safety

Dismounted, mounted and repaired tires according to manufacturer specifications

Copier Service Technician Toshiba Business Solutions - Denver, CO 06/2013 - 02/2015

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance

Documented changes and actions in computer-based tracking system

Explained diagnostic findings to customers and outlined repair or service options

Demonstrated increased knowledge of company products and equipment

Adhered to safety protocols and policies to reduce workplace hazards

Streamlined Preventive Maintenance repair processes to minimize day-to-day downtime and increase overall productivity

Efficiently troubleshot and repaired Toshiba, HP equipment to cut company costs and maximize productivity

Facilitated maintenance team training procedures to align with company standards

Senior Field Technician Equipment Xchange - Castle Rock, Colorado 01/2005 - 06/2013

Working on Bank Processing equipment and ATM Service

Senior Field Service Tech Banc Source - Greenwood Village, Co. 05/1998 - 12/2004

Education

ITT Aurora, CO

Associate of Science: Electrical, Electronics Engineering Technologies

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