Pharmacy Technician Customer Service

SUSAN BECKELHEIMER

352-***-**** *************@*****.***

**** ** *****, *******, ** 33597

PROFESSIONAL SUMMARY

Dedicated and experienced Registered Pharmacy Technician with over 20 years of experience in both retail and infusion pharmacy settings. Recognized for exceptional customer service, accuracy in high-volume prescription processing, and deep knowledge of pharmaceutical protocols. Brings additional expertise as a Warehouse Supervisor, leading teams and overseeing logistics in healthcare environments. Adept in maintaining regulatory compliance, managing administrative functions, and improving operational workflows.

CORE COMPETENCIES

• Prescription Verification & Entry

• Pharmaceutical Terminology

• Medication Dispensing Procedures

• Inventory Control & Warehouse Operations

• Patient Communication & Support

• Insurance Processing & Pricing

• Regulatory Compliance (HIPAA, Infection Control)

• Microsoft Office, Internet, Alpha Systems

• Team Leadership & Staff Development

• Multitasking in Fast-Paced Environments

CERTIFICATIONS & LICENSURE

Registered Pharmacy Technician

State of Florida – License #RPT7583

PROFESSIONAL EXPERIENCE

CORAM INFUSION PHARMACY – Tampa, FL

Warehouse Supervisor January 2022 – January 2025

• Supervised 10 employees within the pharmacy shipping warehouse.

• Interviewed, hired, trained, and evaluated warehouse staff to ensure peak performance.

• Oversaw daily inventory operations, shipping, and receiving to maintain workflow efficiency.

• Ensured compliance with federal safety and pharmacy regulations.

• Implemented training programs that improved team productivity and accuracy. Pharmacy Technician July 2014 – January 2022

• Organized and maintained detailed patient records including physician orders and infusion documentation.

• Communicated with physicians, patients, and healthcare providers to coordinate home infusion services.

• Scheduled, confirmed, and tracked medication deliveries, resolving any logistical issues.

• Managed supply inventory, including infusion pumps and specialty medications.

• Supported pharmacists in obtaining prior authorizations and interpreting lab results to adjust prescriptions.

EXPRESS SCRIPTS (Formerly Medco Health Solutions) – Tampa, FL Pharmacy Technician January 1996 – June 2014

• Entered over 100 prescriptions per hour using Alpha System software.

• Contacted healthcare providers and patients to clarify prescriptions and ensure proper processing.

• Used contact system to auto-generate faxes and calls for prescription validation.

• Worked on CII controlled substance verification team alongside licensed pharmacists.

• Identified and resolved duplicate prescriptions, refill conflicts, and insurance discrepancies.

• Served in Quality Assurance to maintain medication safety and compliance standards.

• Filled and labeled prescriptions in high-volume batch settings with consistent accuracy.

• Provided front-line customer service and support for pharmacy-related inquiries. ADDITIONAL SKILLS & ATTRIBUTES

• Strong mathematical and data entry skills

• Excellent attention to detail and accuracy

• Effective team player and independent contributor

• Excellent problem-solving and communication abilities

• Experience with HIPAA compliance and patient confidentiality

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