Customer Service On-Site

Logan Johnson

**********@*****.***

Education

BACHELOR’S DEGREE 2019 MILLIKIN UNIVERSITY

Major: BFA Musical Theatre

Experience

On-site Coordinator Bespun Dance LLC January 2024- present

-On-site studio coordinators serve as the liaison between the digital manager and the instructors at the studio. Duties include training new instructors on the studio’s opening and closing procedures, charging late fees and monthly membership costs, tracking inventory and ordering supplies, tracking membership sales, cleaning the studio twice a week.

Customer Service Specialist Zinnia July2023-december2023

-Customer Service Specialists are responsible for answering calls from insurance agents and policy holders, answering all questions regarding the annuities and sending service forms or maintenance requests to both agents and the company pipeline, and meeting or exceeding daily or weekly call quotas. I personally was responsible for training new hire classes and enjoyed serving on the buddy team as a teacher to both new hires and employees returning from leave.

Customer Service Specialist Corebridge Financial January

2022- July 2023

-Customer Service Specialists are responsible for answering calls from insurance agents and policy holders, answering all questions regarding the annuities and sending service forms or maintenance requests to both agents and the company pipeline, and meeting or exceeding daily or weekly call quotas. I personally was responsible for training new hire classes and enjoyed serving on the buddy team as a teacher to both new hires and employees returning from leave.

Executive Assistant Primary Caring of Malibu March, 2020- July 2023

-The assistant primarily acts as an administrative assistant in the records department. Responsibilities include creating digital copies of Medical records and filing them accurately into Chartware (the digital medical record system). The assistant is also responsible for faxing medical records to other Doctor’s Offices and hospitals, and answering phones.

Receptionist Hammer and Nails Barber Shop March, 2021 - January 2022

-Receptionists are responsible for facilitating the best possible experience for the client. This includes answering phones, scheduling and confirming appointments, and selling memberships and products to clients.

Administrative Assistant Brit Boba October, 2019- Mar, 2020

-Duties include creating the weekly schedule and payroll for the business, as well as running personal errands for the owner, coordinating shopping lists for the business, and maintaining the owner's complex calendar.

House Manager Kirkland Fine Arts Center Jan, 2018- June 2019

-House Managers oversee a team of ushers at the theatre. Duties include handling time sheets, scheduling and coordinating employee hours, training ushers, delegating tasks to employees, and handling paperwork associated with events at the theatre. House managers are also employees of the theatre’s ticket office. These duties include handling the sale of tickets and money associated with sales, answering phones, and handling of paperwork associated with the ticket office and business transactions in the theatre.

Skills: Proficient in Microsoft Word, Microsoft Excel, Zenoti Scheduling Software; Typing speed of 50 WPM; Comfortable rolling calls and operating a switchboard.

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