IT Project Manager
Resume:
RICHARD L. MUNIZ
Florida, USA 407-***-**** ***********@*****.***
PROFILE
Strategic, bilingual Cybersecurity Executive and Project Manager with over 30 years of experience in global Telecom and IT environments. Demonstrated success in leading multi-million-dollar initiatives, streamlining regulatory compliance, and integrating cutting-edge technologies including AI and cloud platforms. Known for visionary leadership, operational innovation, and driving alignment with industry standards (PCI-DSS, HiTrust, SOC 2, HIPAA, CMMC, GDPR, ITAR). Proven ability to build high-performing teams and deliver results under pressure across diverse geographies and cultures.
CORE COMPETENCIES
●Cybersecurity & Compliance Leadership
●Regulatory Frameworks: PCI-DSS, HiTrust, SOC 2, HIPAA, CMMC, GDPR, ITAR, EAR
●Project Lifecycle Management (PMO, Agile, Hybrid)
●AI/Automation Integration in Operations
●Salesforce UI/UX Design & API Integration
●Cloud Tools: Azure, MS365, SharePoint, Power BI
●Remote Team Leadership & Vendor Management
●Risk Mitigation & Policy Development
●Platforms: Smartsheet, Monday.com, Qualys, Webroot, Arista
PROFESSIONAL EXPERIENCE
PCG INTERNATIONAL CONSULTING GROUP, INC
Cybersecurity Chief Compliance Officer / Project Manager
Aug 2022 – Present
Cybersecurity Compliance Achievements:
●Achieved PCI-DSS ROC certification within 6 months after years of prior delays.
●Duplicated success with HiTrust i1 v11, SOC 2 Type 2, HIPAA, and CMMC Level 1 within 12 months.
●Reassessed PCI quarterly and secured CMMC Level 1 self-attestation within 45 days (via Total Compliance Tracking).
●Led compliance education for nearly 400 employees with 100% verified participation.
●Updated internal policies to surpass compliance benchmarks across multiple frameworks.
Project Management Contributions:
●Led full Salesforce UI redesign to enhance call center productivity with third-party vendor integrations.
●Designed modular UI architecture for multi-client support, reducing agent training time.
●Managed cloud and security configurations across Azure, Office 365, Power BI, SharePoint, Teams, and endpoint platforms.
●Leveraged Smartsheet and Monday.com for project tracking, asset management, and dynamic alerts.
ZTE CORPORATION
Regional Project Director / Regional Compliance Officer (Central America)
May 2004 – Jul 2022
●Directed over 20 major telecom infrastructure projects across Latin America (2G-4G, DWDM, GPON, IP-PBX, Firewalls).
●Supervised cross-functional teams including engineers, project managers, and subcontractors.
●Enforced GDPR, ITAR, and EAR policies; conducted regional security audits.
●Designed and delivered zero-error training and certification programs for employees and partners.
●Led both Pre-Sales and Post-Sales activities, including budget planning, payment approvals, and proposal strategy.
●Developed and executed multi-phase project timelines that increased delivery efficiency and client satisfaction.
●Maintained strong customer relationships through direct engagement, video conferencing, and on-site collaboration.
UNITED BUSINESS SERVICES, S.A.
Founder / President
Jan 1993 – Aug 2011
●Introduced VoIP and satellite-based ISP infrastructure across Nicaragua and Latin America.
●Held telecom licenses, including VSAT Teleport, Rural Telephony, and satellite resell rights.
●Built and managed a 34-person sales network across 9 countries.
●Provided consulting to government agencies and telecom regulators on technical implementations.
●Expanded high-speed internet coverage using receive-only VSAT (DVB) technology.
CERTIFICATIONS & TECHNICAL SKILLS
●CyberReady MBE Certificate Badge
●Salesforce Admin (Udemy)
●AI Complete Guide: ChatGPT and More (Udemy)
●Certified on Monday.com and Smartsheet
●Bilingual: Fluent in English and Spanish
●Tools: Salesforce, Smartsheet, Microsoft 365, Azure, Power BI, Monday.com
●Strengths: Innovative thinking, high adaptability, resilience, and exceptional interpersonal skills
●Thrive in high-pressure and fast-paced environments
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