Solutions Architect Senior

Location:

Lawrenceville, GA

Salary:

160,000

Posted:

July 14, 2025

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Resume:

Jeff Bowman

Senior Consultant, Network & Systems (OSS/BSS) Architect

** ***** ** **********

Email: ***********@*********.***

Phone: 678-***-****

LinkedIn: linkedin.com/in/jefflbowman

Web: http://www.jefflbowman.com

Profile

Experienced results-oriented IT Leader providing support and leadership while managing the inter-relationship between various departments within highly complex organizational structures. Superior record of optimizing large-scale, mission-critical projects on time while exceeding quality assurance and IT service management (ITSM) expectations using ITIL4 best practices to drive operational efficiency and service reliability.

Recognized as a trusted, logistical resource with a history of making key decisions regarding projects, teams, and application support functions, ensuring seamless coordination between IT and business units while adhering to ITIL4 frameworks for continuous service improvement.

As a Sr. Consultant with CGI, I have foundational ServiceNow training and have been working with ServiceNow since 2021. In my current role, I focus on enhancing Service Assurance and Reporting, particularly in transitioning from Remedy to ServiceNow's ITSM capabilities. This transition has enabled improved incident response, case management, and service visibility within complex IT infrastructures, leveraging ITIL4-aligned processes to optimize service delivery, problem management, and operational efficiency.

Experienced OSS/BSS Enterprise and Solution Architect and Systems Engineer with extensive expertise in designing and developing architectures for ServiceNow interfaces and data migration within OSS/BSS environments. Proficient in applying TOGAF principles to align IT strategies with business goals and ITIL4 best practices to enhance service management, ensuring efficient incident resolution, change control, and continuous improvement through well-structured ITSM workflows.

Proficient in creating robust integration solutions, developing APIs, and automating processes using Python scripting. Demonstrated expertise in data architecture development and managing complex data structures, ensuring data integrity and compliance with ITIL4-driven service asset and configuration management (SACM) principles. Known for delivering innovative solutions that streamline operations and enhance data-driven decision-making across enterprise systems. Experienced in SQL for querying databases and enhancing data retrieval processes while supporting service configuration management and reporting strategies.

Comprehensive experience in networking, security, datacenter, SDN, SD-WAN, and Cloud, with a proven ability to build and lead cross-functional, multi-location, international teams in product management, solutions development, and customer engagement. Skilled in developing dashboards that provide actionable insights and support decision-making, aligning with ITIL4’s Continual Service Improvement (CSI) framework to drive proactive service optimization.

Specialized in prompt engineering, with a strong background in designing and optimizing prompts for AI models to achieve desired outputs. Adept at crafting detailed design documents and integration designs that align with ITIL4 knowledge management principles, ensuring AI-driven insights contribute to improved ITSM processes and enterprise efficiency.

Expert-level knowledge of product development lifecycle, roadmap, go-to-market strategy, competitive analysis, and new technology evaluation, with an emphasis on aligning technology investments with ITIL4 service strategy and design methodologies to support business objectives and service value realization.

Excellent presentation and communication skills, with a relentless focus on customer success and a proven ability to build and lead teams, manage critical projects, and drive service excellence through ITIL4-guided service transition and operational best practices.

Experienced in the strategic detail planning, execution, and leadership of enterprise-wide technology initiatives, ensuring alignment with business goals, continuous improvement, and enhanced productivity levels through structured ITIL4-aligned service portfolio and demand management strategies.

Signature Contributions:

Leveraged prompt engineering to assist my Agile team in developing new applications, significantly enhancing our development process. At AT&T, I designed the data migration structure and integration methods for the Azure to Quickbase Reporting Tool. This initiative led to the creation of AT&T’s most advanced business reporting application, utilizing an unprecedented aggregation of data. This comprehensive solution improved data intake and integration, setting a new standard for business reporting within the organization.

Lead Product Manager, Solutions Architect to develop and optimize telecommunication Access Management optimization technical requirements for Domestic & Most of World (international) projects. Partnered with client sponsor, the phase 1 architect, and used design thinking techniques to develop the necessary requirements / design needed to move the revenue saving projects into development. Execute initiatives seamlessly with completed projects and integration with those projects currently under development, on track and on schedule and within or under budget.

In my role as Lead Product Manager, I created actionable dashboards for Service Assurance, translating stakeholder reporting needs into effective designs. These dashboards integrated real-time data through RESTful APIs, ensuring accuracy and relevance for decision-making.

I leveraged SQL and data visualization principles to build dashboards that monitor service levels and customer satisfaction metrics, providing data-driven insights across business units. Additionally, I conducted user training to empower teams to leverage these tools

for operational improvements.

Ethernet Architecture Lead, reduce cycle time from 175 days to 90 days for cell tower implementation from greenfield to completion. Partnered with a cross matrix team to deal with immediate critical issues that prevent the team from achieving critical goals & managing the larger picture. Engaged with team to identify, design, and develop, 30, 60, 90-day project implementations to alleviate immediate roadblocks interfering with 90-day timeline. Improved workflow processes communicated with teams of several hundred people over the course of 18 months to achieve the 90-day goal for Cellular Tower Implementations.

Senior Technical OSS/BSS Architect and Realization Program Manager with a portfolio of approximately 30 concurrent projects in various stages of completion within the Ethernet Project Management Office. Managed and Directed readiness and realization testing program and process, hired team members, directed work, and managed portfolio issues, budgets, test execution, and reporting. Development of M&P’s. Commended for developing and managing a successful organization within PMO to realize revenue generating products and services by managing the implementation roll-outs and assisting marketing in the product realization space.

Managed Global Client Service Center as an Operations Manager providing Supervisory and Operations Management Leadership directing and allocating resources to perform daily maintenance activities as scheduled, provide change management execution, and provide leadership in resolving Severity 1 revenue impacting service interruptions and outages with resolution of issues within SLA commitment.

As a Senior Consultant and Solutions Architect, I applied the TOGAF framework, particularly the Architecture Development Method (ADM), to define and develop enterprise architecture for complex telecom systems. This included establishing architectural frameworks for ServiceNow integration with OSS/BSS environments. Acting as a Product Owner for ServiceNow applications, I leveraged TOGAF principles to identify automation opportunities for clients, ensuring alignment with enterprise architecture standards. Additionally, I developed reporting platforms and dashboards for Service Assurance and Account Stewardship, focusing on data integrity and seamless information

system architecture.

CGI Experience

AT&T, Atlanta, Multiple Roles (2021 to 2024)

OSS/BSS Domain Solution Architect

Solution Architect for QuickBase, Azure, & data architecture generally for AT&T Business Systems, but a focus on cross platform reporting. Full stack design and development of architecture using SaaS, PaaS and traditional integration development to provide focus on analytics for “Customer Advocates” or Account Service Managers to support reporting of multiple factory Data Analytics; providing support of reporting to the LCM’s, Customer Advocates, Leadership and Customer stewardship reports providing day over day, month over month and year over year up to approximately two years.

ServiceNow Integration and Data Migration: Highly skilled IT professional with extensive experience in designing and developing architectures for ServiceNow interfaces and data migration within OSS/BSS environments. Proficient in creating robust integration solutions, developing APIs, and automating processes using Python scripting. Demonstrated expertise in data architecture development and managing complex data structures. Known for delivering innovative solutions that streamline operations and improve data integrity across enterprise systems.

oDesigning and Developing ServiceNow Interface Architecture: Expertise in creating robust and scalable architectures for integrating ServiceNow with OSS/BSS systems. This includes designing workflows, data models, and user interfaces to ensure seamless interaction between ServiceNow and other enterprise systems.

oData Migration: Proficient in planning and executing data migration strategies, ensuring data integrity and consistency during the transfer process. This involves mapping data from legacy systems to ServiceNow, developing migration scripts, and validating the migrated data.

oOSS/BSS Integration: Skilled in integrating Operational Support Systems (OSS) and Business Support Systems (BSS) with ServiceNow, facilitating efficient data flow and process automation across the organization. This includes developing APIs, designing integration logic, and implementing Python-scripted processes to automate tasks and enhance system functionality.

Prompt Engineering: Specialized in prompt engineering, with a strong background in designing and optimizing prompts for AI models to achieve desired outputs. Adept at crafting detailed design documents and integration designs to enhance system efficiency and performance. Experienced in developing complex logic and scripted processes within ServiceNow, enhancing data architecture, and breaking down complex data structures to improve system efficiency and performance.

oPrompt Engineering: Specialized in designing and optimizing prompts for AI models to achieve desired outputs. This involves creating detailed design documents, developing APIs, and crafting integration designs for OSS/BSS systems.

oServiceNow Logic and Python Scripting: Experienced in developing complex logic and scripted processes within ServiceNow using Python. This includes automating workflows, enhancing data architecture, and breaking down complex data structures to improve system efficiency and performance.

oData Architecture Development: Proficient in designing and implementing data architectures that support the breakdown and management of complex data structures. This includes creating detailed data models, defining data flows, and ensuring data consistency and integrity across systems.

OSS/BSS Domain Product Owner

As a Product Owner, I utilized SQL extensively for accessing legacy data through Mid-Servers, performing complex queries to join datasets

for integration with ServiceNow and Quickbase, ensuring secure data flows. I implemented automated processing with cron jobs for SQL queries,

transforming data for reporting before integration. My role involved managing data pipelines and designing RESTful APIs that executed SQL queries,

enabling real-time data integration for dashboards and analytics.

Lead product owner for ServiceNow, Azure, & traditional integration development to provide Louis Vuitton, Moet, Hennessy (LVMH) self service support to LVMH employees to create & modify services in a self service model through a portal available to the customer. In this role, I developed a self-service sales system enabling clients, including LVMH and Eli Lilly, to identify service locations, purchase additional services, and manage transactions. I integrated HAM and SAM modules for CI asset management, providing structured processes for planned maintenance and change management. The system enhanced visibility into service status and enabled actionable dashboards for case and incident management.

Lead product owner for ServiceNow, Azure, & traditional integration development to provide AT&T Maintenance Services (AMS) support to Eli Lilly, Inc. This product provides Eli Lilly the ability to automate request for quotes from the Ray Allen Organization for the purchasing of Cisco TACACS extended Warrantees

OSS/BSS Domain Product Manager

Lead product manager for QuickBase, Azure, & traditional integration development to provide Reporting Support for “Customer Advocates” or Account Service Managers to support reporting of multiple factory Data Analytics; providing support of reporting to the LCM’s, Customer Advocates, Leadership and Customer stewardship reports providing day over day, month over month and year over year up to approximately two years.

Lead product manager for ServiceNow, Azure, & traditional integration development to provide Louis Vuitton, Moet, Hennessy (LVMH) self service support to LVMH employees to create & modify services in a self service model through a portal available to the customer. As a Product Manager, I emphasize the integration of ServiceNow's ITSM functionalities to support Service Assurance and Reporting, facilitating smoother workflows and transitioning critical service processes from legacy systems like Remedy to ServiceNow's advanced ITSM capabilities.

Lead product manager for ServiceNow, Azure, & traditional integration development to provide AT&T Maintenance Services (AMS) support to Eli Lilly, Inc. This product provides Eli Lilly the ability to automate request for quotes from the Ray Allen Org for Cisco TACACS extended support for Eli Lilly Cisco networking gear.

OSS/BSS Product Owner

As a Product Owner, I utilized SQL extensively for accessing legacy data through Mid-Servers, performing complex queries to join datasets

for integration with ServiceNow and Quickbase, ensuring secure data flows. I implemented automated processing with cron jobs for SQL queries,

transforming data for reporting before integration. My role involved managing data pipelines and designing RESTful APIs that executed SQL queries,

enabling real-time data integration for dashboards and analytics.

Other experience

AT&T, Atlanta, GA, Multiple Roles (2008 to 2020)

Access Management Lead Product Manager

Lead product manager of Architecture in development of edge computing models for Enterprise Ethernet network using SDN (SDN-WAN) to simplify access to a pseudo carrier creating an “edge carrier management plane” using SDN systems to support and manage virtual devices (NVEs) at the edge. The core network will adapt over time to be a self-optimizing, self-healing network, reducing “customer inventory” to only the Last Mile Carrier connected to the pseudo carrier. Billing includes the last mile telecom service, the pseudo carrier (edge management plane) and Carrier services charge, IE - Last Mile +telecom pseudo carrier + Carrier Services. Modifying access management becomes little more than an update via scripting.

Collaborated with colleagues in a cross-functional model to boost overall customer value.

Leading customer engagement for SDN and SD-WAN design and deployment.

Optimized customer experience by driving upgrades, managing target architecture, and transitioning from traditionally served platforms to a virtual cloud platform.

Assisted development of marketing and announcement (Please visit LinkedIn Profile (https://www.linkedin.com/in/jefflbowman/) for MEF Industry Publication article)

AT&T, Atlanta, GA, Multiple Roles (2008 to 2020)

Product Readiness and Realization Manager

Directed end-to-end readiness management; designed & developed Ethernet development lab to support a program which replaced our ATM network and updated the MPLS model for AT&T customers based on Juniper. Ciena and Cisco network devices, the lab enabled automation of sales, contracts & billing, and provisioning of IP Ethernet circuits from the core to the client Side.

Managed Product realization, hand-off of M&Ps, DLP’s and ensure realization and product adoption

SDWAN architecture upgrades. Led scoping, procurement, and deployment of CISCO Routers for compete connectivity upgrade project, managing time, scope, costs and risks using PM productivity tools sets for Agile Project Management of IT projects.

Led Converged network security initiatives (Zscaler), CASB and SDWAN CyberSecurity network protection initiatives, integrating 3d party SIEM monitoring COTS products.

Full OSI stack from layer 1 transport to focusing on applications as a service with additional attention paid to the Agile CD/CI process.

Directed QA and readiness, delivery of test results to ensure product realization continued progressing to the next level of “Operational Readiness Testing (ORT).”

Directed the vendor test teams to meet company’s test completion commitments.

OSS/BSS Domain Senior Technical Architect, AT&T PMO

Operational Readiness Testing teams for Ethernet, Managed Ethernet & Internet Services & LTE Programs, Technical Solution Architect team, Enterprise Architecture Provisioning Service Assurance Testing (PSAT Team) – Product Realization

Spearheaded, implemented, and administered enterprise information systems and technology infrastructure. Directed project planning, initiation, control, change / risk management, testing, and deployment for teams.

Ensured systems availability and performance met / exceeded business and leadership needs reducing outage costs

Directly supervised team members in various roles. Carried out supervisory responsibilities in accordance with the organization’s policies and procedures for up to 20 people

Ethernet Project Management Office – OSS/BSS Sr. Technical Architect

Engineered, designed, tested, and controlled introduction of IP Aggregation Gateway (IPAG). Managed and oversaw Long-Term Evolution (LTE), VOLTE & 4G implementation.

Operated as PMO lead; full life cycle management, executed Ethernet to the Cell Site (ETTCS) Program 4G cell tower implementation, Driving the creation of Features and User Stories.

Served as delivery manager for “quick hits” program; supported multiple mobile and Ethernet portfolio services.

Implemented improvements in back office systems, such as Billing, Finance & Accounting and Supply Chain.

Successfully provided and managed support for IPAG Service Assurance and was the lead point of escalation for IPAG program lifecycle support. Cisco to Juniper Networks.

J. Burgess & Co. (SECURIANT),

Sr. Network Security Architect Consultant (2006 to 2008)

Spearheaded the architecture and implementation of the Spyder Security Appliance, an integrated security solution combining firewall, intrusion detection, VPN, and network monitoring capabilities, designed to address comprehensive enterprise security needs.

Actively contributed to product road mapping and strategic planning, aligning technical development with market demands and emerging cybersecurity trends.

Developed and managed the Securiant Development Lab, fostering an environment for innovation, prototyping, and rigorous testing.

Led implementation and systems testing, ensuring that product releases met stringent security and reliability standards while addressing real-world user requirements.

Education

Bachelor of Science, Accounting & Financial Management - Computer Information Systems, University of Guam - Magnilao, Guam USA

Training and Certifications

SAFe Agile: Leading SAFe

SAFe: Agile PO/PM

AT&T Machine Learning and Deep Learning

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associate (CCNA)

AT&T Design Thinking Cert Levels 1 – 4

AT&T Cloud Engineering

CompTIA Network+

CompTIA Internet+

CompTIA A+

MySQL

SQL

SQL Server

Python 2.x / 3.x

Areas of expertise

Enterprise & Solution Architecture

Architecture and Delivery Frameworks

Delivery Process

Large & Small Team Leadership

Traditional and Virtual (SDN) Networks (LAN/WAN/Cloud)

OSS/BSS Architecture

Design Thinking

Data Analytics

SAFe Agile Leadership & PO/PM

IDS / IPS Network Systems Security

SIEM

EDR

Requirements Development & Management & Deployment

High Availability Architecture

Load Balancing

Firewalls

Linux

UNIX

Application Software Management

QIP

Remedy

Network DS

LDAP

Machine Learning

Ansible

Skills summary

Skill

Number of years

Skill level*

Technical skills

SDN

Advanced

SDN-WAN

Advanced

NVE

Advanced

NFE

Advanced

MPLS

Expert

TCP/IP

Expert

API

Advanced

Microservice

Advanced

Physical & SDN Routers

Expert

Switches

Expert

Ethernet

Expert

SONET

Expert

DWDM

Expert

RAS

Expert

VPN

Tunneling

Expert

ISDN

Expert

Frame Relay - T1, T3, DS3

Expert

ATM

Expert

OCx

Expert

STMx SONET

Expert

DWDM

Expert

xDSL

Expert

Ethernet

Expert

Token Ring

Expert

Oracle

Expert

SQL

Moderate

Database (Mgt)

Expert

XML

Expert

MicroServices

Moderate

AGILE

Expert

Waterfall

Expert

RAD

Expert

Messaging

Expert

*Skill Level: 1 = Basic, 2 = Intermediate, 3 = Advanced, 4 = Expert

- Led a cross-functional team in designing an advanced Quickbase-Azure integration, enabling streamlined reporting and analytics for high-profile clients.

- Designed system architectures for transitioning from Remedy to ServiceNow, improving incident management and service visibility.

- Delivered actionable insights through dashboards, leveraging SQL and RESTful APIs for real-time analytics in enterprise environments.

- Reduced cycle time for greenfield telecom projects by implementing structured workflows and agile development methodologies.

- Architected a comprehensive ServiceNow integration for Eli Lilly, automating supply chain processes and enhancing efficiency.

Contact this candidate