Case Manager & Advisor
Resume:
REFERENCE
CONTACT
SKILLS
LANGUAGES
***********@*****.***
Henderson, NV
www.whoismalikdevon.com
**********@*****.***
Janice Albarran
Phone:
Email :
Amazon DLS
Microsoft Office (Word
Excel, PowerPoint, Outlook)
Google Workspace (Docs,
Sheets, Drive)
Salesforce, Zen desk
Data Entry
CRM Platforms
Excellent interpersonal and
communication skills
English (Fluent)
MALIK JACKSON
CLIENT SOLUTIONS SPECIALIST
WORK EXPERIENCE
PROFILE
Resourceful and results driven professional with 7+ years of experience in customer service, case management, compliance auditing, and administrative support. Proven track record of improving operational efficiency, resolving complex client issues, and maintaining high standards of confidentiality and professionalism. Adept at cross-functional collaboration, data management, and adapting to fast-paced environments. Varsity Tutors 2024 - PRESENT
Academic Advisor
TEKsystems – CA Housing Project June 2023 - Nov 2023 Fraud Support Specialist (Contract)
Delta Hire Feb 2023 - May 2023
Compliance Auditor (Contract)
Engage prospective students and families in customized learning plans, driving enrollment growth.
Utilized Zendesk for client support and documentation of sensitive information.
Consistently exceeded performance targets and provided internal training to team members.
Coordinated billing and follow-ups to ensure program clarity and satisfaction.
Investigated and managed fraud claims for California COVID-19 housing assistance program.
Assisted clients with submission of sensitive documents via Zendesk, Zoom Phone, Salesforce.
Audited active caseloads and produced documentation aligned with fraud protocol.
Oversaw accommodation and leave requests in line with FMLA, IFMLA, and internal policies.
Built, triaged, and audited case files in DALI; managed reports using Excel and Salesforce.
Led audit tracking and resolved payroll discrepancies related to leave status.
Amazon DLS
Case Management / Quality Auditor (Contract)
Oversaw accommodation and leave requests in line with FMLA, IFMLA, and internal policies.
Built, triaged, and audited case files in DALI; managed reports using Excel and Salesforce.
Led audit tracking and resolved payroll discrepancies related to leave status.
Jan 2020 - Nov 2022
REFERENCE
CONTACT
SKILLS
LANGUAGES
***********@*****.***
201 S Gibson Rd,
Henderson, NV
www.whoismalikdevon.com
*******@*****.***
Jacob Byrd
Phone:
Email :
Varsity Tutors
Microsoft Office (Word
Excel, PowerPoint, Outlook)
Google Workspace (Docs,
Sheets, Drive)
Salesforce, Zen desk
Data Entry
CRM Platforms
Excellent interpersonal and
communication skill
English (Fluent)
MALIK JACKSON
CLIENT SOLUTIONS SPECIALIST
WORK EXPERIENCE
EDUCATION
Clark County Detention Center
Court Compliance & Intake Specialist
Barnes & Noble Oct- 2014 - Jan 2016
Sales Manager
Tilly’s Clothing Jan 2014 - Jan 2016
Assistant Manager
Managed intake, family communication, and compliance casework for court systems.
Maintained databases, filed confidential records, and provided courtroom support.
Guided the public through criminal justice procedures and policies. Educated customers on digital products, billing, and installations. Supported marketing efforts and participated in community events to build brand loyalty.
Supervised retail team operations, visual merchandising, and cash handling.
Trained new hires and maintained customer service standards across multiple store locations
Bachelor’s Degree Aug 2024 - In Progress
University of Nevada, Las Vegas
Associates Degree Aug 2015 - May 2022
College Of Southern Nevada
GPA: 3.2/3.6
GPA: 3.4/3.8
Zillow
Customer Service Representative (Contract)
Connected clients with real estate agents through multiple platforms
(phone, text, chat).
Maintained agent schedules and upheld discretion with client information.
Trained new staff in customer service best practices and procedures. Sept 2019 - Jan 2020
Jan 2016 - Sept 2019
General Studies
Chaparral High School
GPA: 3.8/4.3
Aug 2015 - May 2022
Contact this candidate