Scrum Master Business Process

VISHAL KHOKHA, PMP®, EMBA

Agile SAFe Product and Program Management Data and Analytics

******.******@*****.*** 402-***-**** LinkedIn Vishal Khokha LinkedIn 1

Professional Summary

Experienced technology leader with 15+ years of expertise in Agile methodologies, SAFe frameworks, and enterprise data solutions. Proven ability to deliver digital IT projects, Salesforce CRM implementations, and enterprise data management initiatives for Fortune 500 companies. Skilled in requirement analysis, backlog management, business process reengineering (BPR), automation frameworks, and cross- functional leadership.

Skills & Expertise

Agile & SAFe Methodologies – Scrum Master, Product Ownership, Backlog Prioritization Data Management & Analytics – Enterprise Data Warehouses, ETL Processes, MDM, Data Governance CRM & Cloud Solutions – Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Microsoft Azure, AWS Business Process & Strategy – Business Process Reengineering (BPR), Automation Frameworks Project Leadership – Agile PMO, Cross-functional Teams, Vendor Management PROFESSIONAL EXPERIENCE

US DEPARTMENT OF VETERANS AFFAIRS – WASHINGTON D.C. JULY 2023 – PRESENT Solution Manager Sr. Scrum Master – Data and Analytics, OIT (Consultant)

● Defined and managed an open architected, multi-cloud (Azure and AWS) data management and analytics platform roadmap, Jira backlog and risk management, project management and collaboration, and create and maintain wikis within confluence.

● Facilitated architecture design, deployments, data governance, and security compliance using Agile best practices.

● Managed Azure Government cloud services, deploying Microsoft Azure Data Factory, Power BI, Databricks, and Synapse Analytics.

● Led Scrum events, supporting development, data governance, security teams, and ITSM service desk operations.

HUMANA INC. - LOUISVILLE, KENTUCKY DECEMBER 2019 – JULY 2023 Sr. Product Owner Business Project Manager – Group PMO (Consultant)

● Led Salesforce Sales Cloud & Marketing Cloud implementations for employer group segment.

● Owned product lifecycle, backlog prioritization, and Agile sprint execution using SAFe frameworks.

● Managed digital projects, creating project charters, roadmaps, scope definition, and Azure DevOps tracking.

LEGAL & GENERAL AMERICA – FREDERICK, MARYLAND MAY 2019 – NOVEMBER 2019 Test Lead Release Manager (Consultant)

● Developed Test Governance Framework, automation strategy, defect tracking, and release management.

● Managed UAT testing, third-party system integrations, and Agile Scrum release planning. VISHAL KHOKHA, PMP®, EMBA

Agile SAFe Product and Program Management Data and Analytics

******.******@*****.*** 402-***-**** LinkedIn Vishal Khokha LinkedIn 2

FREDDIE MAC, INC. – MCLEAN, VIRGINIA JANUARY 2017 – APRIL 2019 PMO Lead UAT Lead (Consultant)

Test Lead managing User Acceptance Testing (UAT) for Investor Reporting Change Initiative (IRCI) project.

● Lead cross functional teams in a matrix environment, create test strategy and traceability matrix, facilitate training, and mentor junior testers.

● Managed test strategy, dashboards, and reporting for senior stakeholders. MARRIOTT INTERNATIONAL INC. – BETHESDA, MARYLAND MARCH 2011 – DECEMBER 2016 Sr. QA Analyst Project Lead

Lead strategic technology initiatives and business process improvement projects for Marriott.com, API, Mobile channels, and MARSHA.

● Led technology initiatives and process improvements for Marriott.com, API, mobile channels, and MARSHA.

● Developed project plans, managed resources, and ensured quality assurance using SDLC methodology.

● Defined test strategy executed functional and regression testing with HP UFT, XML, SOAP UI, and RESTful API testing.

CREATIVE COMPUTING SOLUTIONS INC. – ROCKVILLE, MARYLAND APRIL 2008 – MARCH 2011 Project Manager Data Architect

● Managed client projects, established project management standards, and oversaw data governance.

● Designed enterprise data models (CDM, LDM, PDM), ETL processes, and BI solutions.

● Developed quality assurance & control processes, ensuring data integrity and compliance. CREATIVE COMPUTING SOLUTIONS INC. – ROCKVILLE, MARYLANDSEPTEMBER 2010 – MARCH 2011 Sr. Business Analyst

● Oversaw quality management systems (QMS) utilizing ISO, CMMI, and Six Sigma frameworks.

● Conduct internal & external audits, ensuring compliance with QA standards, policies, and procedures.

LAUREATE EDUCATION INC. – BALTIMORE, MARYLAND APRIL 2010 – SEPTEMBER 2010 Project Manager (Consultant)

Planed, managed, and controlled project tasks and costs; provide day-to-day leadership and decision making on critical project issues related to scope, value, schedule, budget, and resources.

● Managed project scope, budget, and resources, ensuring seamless execution of critical business initiatives.

● Led multi-phase projects, overseeing third-party vendors, risk assessments, and quality reviews. U.S. DEPARTMENT OF EDUCATION – WASHINGTON, D.C. APRIL 2008 – APRIL 2010 Data Architect (Consultant)

● Led Enterprise Data Management (EDM) initiatives at the Federal Student Aid (FSA) division.

● Designed enterprise data models (ECDM, ELDM, EPDM) and metadata frameworks.

● Implemented Master Data Management (MDM) and conducted data quality assessments. CLIENT NETWORK SERVICES INC. – LANSING, MICHIGAN. JUNE 2006 – MARCH 2008 VISHAL KHOKHA, PMP®, EMBA

Agile SAFe Product and Program Management Data and Analytics

******.******@*****.*** 402-***-**** LinkedIn Vishal Khokha LinkedIn 3

Senior Systems Analyst –

● Developed data migration solutions for Michigan Medicaid Information Systems (MMIS).

● Led ETL development, data profiling, and BI reporting optimization.

● Conducted IV&V tasks, ensuring quality control and compliance. BELL SOUTH INC. – ATLANTA, GEORGIA DECEMBER 2005 – MAY 2006 Senior Consultant / Development Lead –

● Designed ETL processes for data ingestion into ODS.

● Provided eCommerce analytics support, developing Informatica workflows and configuration management plans.

ASSURANT HEALTH INC. – MILWAUKEE, WISCONSIN OCTOBER 2004 – NOVEMBER 2005 Consultant / Designer / Developer –

Led ETL development, migrating data from legacy mainframe systems to Oracle Data Warehouse. VERIZON COMMUNICATIONS INC. – TAMPA, FLORIDA SEPTEMBER 2003 – SEPTEMBER 2004 Consultant / Developer –

Executed Enterprise Data Warehouse (EDW) integration, streamlining business and customer data pipelines.

E-CLOGIX INC. – LINCOLN, NEBRASKA JANUARY 2003 – SEPTEMBER 2003 Software Developer –

Develop software to build and maintain an e-Commerce portal.

● Developed eCommerce portal, creating user interfaces with JDK, Eclipse, SOAP, and Struts Framework.

MARUTI UDYOG LTD. – GURGAON, INDIA APRIL 1998 – JANUARY 2000 Graduate Engineer –

Managed ERP implementations for manufacturing domain, ensuring process efficiency and client relationships.

PROFESSIONAL CERTIFICATIONS

MICROSOFT - Azure Fundamentals - AZ-900 2022

SCRUM.ORG - Professional Scrum Product Owner – PSPO I 2022 SALESFORCE - Salesforce Certified Administrator (SCA) 2020 - Present EXIN - ITIL v3 Foundation Certification 2009

PMI - Project Management Professional (PMP) 2008 – Present VISHAL KHOKHA, PMP®, EMBA

Agile SAFe Product and Program Management Data and Analytics

******.******@*****.*** 402-***-**** LinkedIn Vishal Khokha LinkedIn 4

VOLUNTEER ACTIVITIES

PMI Washington DC Chapter – AVP Professional Development 2025 – Present

PMI Washington DC Chapter – VP Programs 2024 - 2024

Rotary E-Club of Silicon Valley Health and Wellness – Board Member 2023 – Present EDUCATION

QUANTIC SCHOOL OF BUSINESS AND TECHNOLOGY – WASHINGTON, D.C. 2021 Executive Master of Business Administration (Honors) UNIVERSITY OF NEBRASKA – LINCOLN, NEBRASKA 2002

M.S Computer Science

JAMIA MILLIA ISLAMIA – NEW DELHI, INDIA 1997

B. TECH Mechanical Engineering (Honors)

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