Public Relations Guest Service

OLIVIA RICHARDSON

Kansas City, MO, ***** • ******.**************@*****.*** • LinkedIn • 816-282- 4558 PROFESSIONAL SUMMARY

Motivated professional with hands-on experience in hospitality, event hosting, and guest engagement. Skilled in coordinating events, supporting marketing initiatives, and delivering outstanding service in dynamic, fast-paced environments. Dedicated to creating impactful experiences that elevate brand presence and leave lasting impressions. EDUCATION

Avila University - Kansas City, MO Aug 2023 - Dec 2025 Bachelor of Science: Communication, emphasis Advertising and Public Relations.

Dean's List 2023

Transfer Presidential Scholarship Recipient

Relevant Coursework: Public Relations and Advertising & Integrated Brand Management University of Kansas - Lawrence, KS Aug 2021- January 2023 Bachelor of Science: Nursing

Ku Distinction Scholarship Recipient

Honor Roll (2021-2022)

PROFESSIONAL EXPERIENCE

Server/ Event Host/ Bartender Oct 2022 - Current

Chicken and Pickle - Overland Park, KS

Assisted in hosting and executing large-scale events, private parties, and community fundraisers.

Delivered high-quality guest service and created memorable experiences in a fast paced environment.

Collaborated with event managers to ensure smooth logistics, setup, and teardown.

Promoted specials, driving upsell revenue and customer satisfaction. Cashier/Server May 2019 - Dec 2021

Wahlburgers in Hy-Vee - Lees Summit, MO

Delivered personalized service to high-volume clientele while managing register operations.

Built customer loyalty by engaging with guests and promoting branded experiences.

Contributed to a measurable increase in sales by upselling featured items and providing product recommendations Server/Restaurant Cashier Aug 2019 - April 2020

Neighborhood Cafe - Lee's Summit, MO

Provided attentive service in a fast-paced, high-volume environment while managing multiple responsibilities.

Resolved guest concerns promptly and professionally to ensure a positive dining experience.

Supported daily operations by assisting team members, refilling stations, and maintaining a welcoming front-of-house environment.

VOLUNTEER WORK

o Neighborhood Cafe Assisted with catering events for the community. o PawsAbilities Supported animal welfare, caring for animals and facilitating adoption events. o Chicken N Pickle Participated in visiting and supporting nonprofit organizations through volunteer work. o Harvesters Participated in supporting Harvesters mission to combat hunger and provide essential resources.

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