Technical Support Field Service
Resume:
Hanif H. Abdul-Wadud
N. Las Vegas NV, *****
*.*******@*****.***
Objective To excel and advance in a company in which I can grow with, contribute, and share my knowledge and skills. I am seeking a responsible career opportunity, and a challenging position. I have professional and educational experience, I can and will also make a significant contribution to the success of my employer. Experience
AUTOMATED RETAIL TECHNOLOGIES (ART) / JUST BAKED 3/22 – 5/25 FIELD SERVICE TECHNICIAN / DATA SERVICES & TRAINING SPECIALIST Responsible for delivering high quality technical support, training and maintenance for a range of equipment in various settings.
My role involves diagnosing and resolving complex technical issues on-site, ensuring minimal downtime and maximum efficiency for clients. I conducted Thorough inspections and performed routine maintenance to uphold equipment reliability. In addition to technical support, I have developed and implemented comprehensive training programs tailored to both clients and internal teams.
Led the integration of field systems with the company's custom portals, ensuring seamless data flow and operational efficiency.
Utilized a diverse range of technologies including: Custom software, Sierra routers, Verizon and T-Mobile cellular networks, Esper, Zoho CRM, Zoho Desk, Zoho FSM, Excel, Android networking, PLC networking, and Cloud server services. Collaborated with cross-functional teams to troubleshoot and resolve system integration issues, minimizing downtime and maximizing system performance. Proficiently utilized and maintained various platforms. Employed Android networking, PLC networking, and cloud server services to facilitate data transmission and remote monitoring of automated retail systems.
These programs focused on equipment operation, troubleshooting techniques, and best practices, significantly enhancing user proficiency and confidence. I collaborated with cross-functional teams to ensure that training materials were up-to-date and aligned with industry standards. My efforts contributed to improved customer satisfaction and strengthened client relationships, as well as fostering a culture of continuous learning within the organization.
VITALIS EXTRACTION TECHNOLOGY 6/21 – 2/22
FIELD SERVICE TECHNICIAN / DATA SERVICES SPECIALIST Experience supporting critical infrastructure for innovative technology companies, including involvement in the commissioning of Vitalis supercritical CO2 extraction systems across various locations in the United States. Leveraging expertise in maintaining high- availability environments to ensure the reliable operation of server, network, and storage systems required for these advanced extraction processes. Proven track record of supporting the successful implementation of new technologies. Ensuring seamless integration with existing infrastructure and adherence to project timelines and budgets. Skilled in the installation, configuration, and troubleshooting of complex data center systems. Including the setup of data acquisition and control systems, network connectivity, and security protocols across multiple data center locations in the United States.
FLOWER ONE HOLDINGS INC 8/19 – 5/21
SENIOR LEAD PRODUCTION TECHNICIAN III
Responsible for CO2 laboratory and employees hired to assist with daily activities. The creation of all CO2 terpenes extracted and manufactured for various brands such as: Cookies, The Clear, Flyte, Dosist and etc. in Las Vegas and other cities/states. The creation of all Ice Hash Manufactured for Kiva in Las Vegas and other cities/states. The creation of LPG “badder(s)”, sugar(s), “shadder(s)” and other concentrates for various brands such as: Cookies, Heavy Hitters, NLVO, Redd 22, Old Pal and etc. in Las Vegas and other cities and states. The creation of companies SOP (Standard Operating Procedures) for CO2. The creation of companies SOP for Ice Hash. Responsible for ensuring consistency and efficacy of product through quality control testing and Procedures. The operation of Vitalis equipment for CO2 extractions. The operation of ETS equipment for LPG (Liquid/Propane/Gas) extractions. The operation of Bizzy Bee and Delta Cup 30 equipment for Ethanol extractions. The creation of chromatography filtration SOP utilized in all CO2 terpene extractions. The creation of the companies Good Manufacturing Practices (GMP) & safety procedures. Completes and authorizes the sanitation of all production equipment and tools. The creation of batch production records and labels. The ability to master and control equipment in a safe environment also trains others to do the same. The ability to manage employees to follow SOPs efficiently. Conducting routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines. Accurately take measurements, document work, maintain laboratory records and train employees to do the same. Use laboratory equipment and learn how to use software appropriate for assigned tasks. Attends and participates in laboratory meetings. Plan assigned workload daily and effectively scheduled multiple assignments. Contribute to a cohesive team environment. Plan individual workload in coordination with team members. Meet project and production deadlines in collaboration with colleagues. Maintain a clean and safe laboratory work environment. Perform other related duties as assigned. Leads team by example in accordance with SOPs and company policies. Can understand and complete batch records. Use of Excel, Microsoft Word, Metric, Confident Cannabis and other programs. Ensure accurate counts of their daily production. Can effectively ensure both themselves and the team meet deadlines and daily goals. Effectively set up and tear down projects and assign duties for Tech III, Tech II & Tech I. Assemble packaging for various brands. Ability to work quickly while remaining attentive to details. Other projects and duties as they arise. Spearheaded the integration of field-based systems into the company's custom portals, resolving complex connectivity challenges. Maintaining and managing infrastructures that support digital data storage and processing. Demonstrated expertise in troubleshooting and resolving technical issues across a wide range of technologies. Adapted quickly to new technologies and platforms, ensuring the seamless operation of systems and minimizing disruptions.
BAS RESEARCH 7/17 - 7/19
EXTRACTION TECHNICIAN II
Preparation of material processed in accordance with companies SOP's. Ensure consistency and efficacy of product through quality control testing and procedures. Performs assigned duties to ensure a clean and safe production facility. Follows Good Manufacturing Practices (GMP) & safety procedures. Completes the sanitation of all production equipment and tools. Assists with the creation of batch production records and labels. Ability to master and control equipment in a safe environment . including Butane, Ethanol, CO2 extraction in closed loop systems. Ability to follow SOP's (Standard Operating Procedures). Conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines. Accurately take measurements, document work, and maintain laboratory records. Use laboratory equipment and learn how to use software appropriate for assigned tasks. Attends and participates in laboratory meetings. Plan assigned workload on a daily basis and effectively schedule multiple assignments. Contribute to a cohesive team environment. Plan individual workload in coordination with team members. Meet project and production deadlines in collaboration with colleagues. Maintain a clean and safe laboratory work environment. Perform other related duties as assigned. Leads team by example in accordance with SOPs and Company policies Can understand and complete batch records Ensure accurate counts of their daily production, and assists the supervisor in ensuring the team provides accurate counts Can effectively ensure both themselves and the team meets deadlines and daily goals Effectively set up and tear down projects and assigns duties for Tech II and Tech I Ensure that managed employees utilize all breaks and lunches and they are taken on time as Required by law. Follow Safe Handling Practices. Assembly line style manufacturing of small parts. Assemble packaging for various brands that have individualized SOPs. Accurately dispense liquids manually or by machine. Sanitize tables, dishes, machinery, and floors. Ability to work quickly while remaining attentive of details on other projects and duties as they arise
DIGITAL INTELLIGENCE SYSTEMS (DISYS) 8/16-7/17
TECH CONSULTANT / DATA CENTER SPECIALIST
Assembly of equipment Customer Service Rep Telecommunications Inventory Specialist Programing (i.t.) Switch Management Performance Tuning Software / Hardware Troubleshooting Component Sourcing Receiving, Staging, and Tracking IT equipment and tools conduct installation processes and procedures for retail equipment Configuration and installation of desktop peripherals and network technology Provide complete recoverability of systems and application.
As a Data Center Specialist, I ensured the continuous operation and optimal performance of critical infrastructure within a high-availability environment. I was responsible for the proactive maintenance, troubleshooting, and repair of servers, networking equipment, power systems, and cooling infrastructure. My focus was on minimizing downtime, adhering to strict security protocols, and maintaining a stable and efficient data center environment.
Experience in the installation, configuration, and maintenance of a wide range of data center hardware and software. Adept at diagnosing and resolving complex technical issues related to servers, networks, storage systems, and environmental controls. Proficient in monitoring system performance, implementing security measures, and ensuring compliance with industry best practices.
Experienced in supporting data center operations, participating in infrastructure upgrades, and collaborating with cross-functional teams. Contributed to the successful implementation of new technologies and the optimization of existing systems. Responsible for maintaining accurate documentation, adhering to change management procedures, and providing technical support to internal stakeholders. Traveling and working with clients across the west coast region. EDUCATION
3/13-10/15 ITT TECH Major: Bachelor of Science Degree in Computer Information Systems Minor: Bachelor of Science Degree in Business Administration 8/94-6/98 DeWitt Clinton Graduated with 3.5 GPA
CERTIFICATIONS
VITALIS (EXTRACTION TECHNOLOGY) - Certificate of Completion - Operator Training Course Certificate of Completion - Operator Trainer Course ETS (EXTRACTION TEK SOLUTIONS) Certificate of Completion - Operator Training Course OSHA 29 CFR Subpart N – Materials Handling and Storage, 1910.178 – Compliance, Maintenance, Inspection and Training Gas sit-down rider, Electric sit-down rider, Motorized hand, Narrow Aisle, Variable reach boom, Low-lift order picker, stand up rider, Tow tractor, Attachments, Paper roll clamp, Carton clamp, Push-pull References are available upon request
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