Customer Service Operational Excellence

Sidney D. Booker

**** ******* ***, *********, ** 29449

854-***-**** ****************@*****.***

Hospitality Manufacturing Customer Service

Dedicated professional with a vast amount of experience in the dynamic restaurant and manufacturing industries. Proven track record of delivering exceptional experiences and operational excellence in manufacturing. Seek an opportunity where the use of my skills and prior work experience will enhance the success of your company.

Professional Experience

Assembler, IVS Innovative Vehicle Solutions - Charleston, SC February 2021- PRESENT

Assemble vehicle parts and systems, including electrical, mechanical, and hydraulic components, using hand tools, power tools, and other equipment as necessary.

Follow blueprints, schematics, and detailed work instructions to ensure accurate assembly.

Inspect parts and assemblies for defects and report any non-conformities to the supervisor.

Conduct quality checks at various stages of the assembly process to ensure product meets specifications.

Adhere to all safety protocols and guidelines while operating tools and machinery.

Maintain a clean and organized work environment, following 5S and other lean manufacturing practices.

Accurately complete all required documentation, including production logs and quality reports.

Maintain records of work completed and any issues encountered during assembly.

Work closely with team members, engineers, and supervisors to resolve production issues and optimize assembly processes.

Provide feedback for process improvements and participate in continuous improvement initiatives.

Server, Hotel Indigo - Charleston, SC November 2018 – February 2021

Greet guests warmly and professionally, introducing them to the restaurant’s dining experience.

Guide guests through the menu, providing detailed descriptions of dishes, recommending wine pairings, and answering questions about ingredients, cooking methods, and potential allergens.

Take accurate food and beverage orders, ensuring special requests or dietary restrictions are communicated to the kitchen.

Follow fine dining service protocols, including proper table setting, delivering food in the correct order, and serving from the appropriate side.

Monitor tables discreetly, refilling water, clearing plates, and anticipating guest needs without interrupting the dining experience.

Offer a seamless, unhurried dining experience that reflects the standards of an upscale environment.

Maintain an in-depth knowledge of the restaurant’s menu, daily specials, and seasonal dishes.

Offer expert recommendations on wine, cocktails, and spirits, understanding proper pairings to enhance the meal.

Assist guests in choosing appropriate beverages and provide information about tasting notes, vintages, and origins of wines.

Assembly line Assoc., Mahle Behr - Charleston, SC March 2018 – January 2019

Unpacking boxes, setting all equipment at its designated station.

Assembling car parts as required per company guidelines.

Abiding by company safety guidelines and requirements.

Collaborated with team members to ensure smooth operations and a positive customer experience.

Education & Credentials

Baptist Hill High School 2006-2009 Diploma GPA 3.0

References

Maria Jimenez Limehouse Produce North Charleston, SC 843-***-****

Kieonna Alston South State Bank North Charleston, SC 843-***-****

Rev. Robert J. Stokes Mt. Horr AME Church Mt. Pleasant, SC 843-***-****

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