Call Center Customer Service

TINYTUESDAY D. JACKSON-PRYOR

Charles City, VA

Cellular: 804-***-****

*************@*****.***

OBJECTIVE:

Seeking a Full-time entry level position, great at multi-tasking, people oriented, great communications skills, excellent customer service experience, Call Center Experience, Microsoft Office, organized, pay attention to detail, and a fast learner.

WORK EXPERIENCE:

February 2025- Current

Wis International, Inventory Specialist

Scanning Product, accuracy, and speed is key.

February 2024- Current

BioLife Plasma Center, Phlebotomist

Medical Screener, taking vitals and registering new plasma donors, MH Trainer, Phlebotomy Tech, setting up and disconnecting phlebotomy sets, venipuncture.

November 2021- November 2023

Maximus Federal, A/B 1 Claims CSR (Call Center)

Answering calls, providing accurate information about Medicare Coverage, asisting beneficearies enroll into health coverage.

August 2021- October 2021

ProLogistix, Inventory Specialist

Receiving and Shipping Product, Finding and locating product, reconcile counting, correctly disposing of chemical related products.

September 2020- July 2021

Family Dollar, Assistant Store Manager

Cash register skills, Unloading Freight, Assisting Customers, Opening and Closing store etc.

August 2020- August 2020

Externship- Centura College/ Health Brigade

Teachers Assistant/ Laboratory Assistant, Medial Assistant

Assisting Instructors and fellow classmates/ Assisting patients at the Health Brigade by taking vital signs manually and electronically, Learning the EMR system, participation with injections and phlebotomy labs, sanitizing exam rooms and assisting the Phyicians with their patients.

August 2019- September 2020

Wal-Mart Inc, Cap 2 Lead Supervisor

Unload freight Trucks, stocking shelves, Maintaining a timely schedule

March 2015- August 2019

Saf-Gard Safety Shoe Co, Retail Store Manager

Office Admin, Customer Service, Warehouse Management, Inventory Processor, Store Management

November 2006- March 2015

Alsco Inc, Production Leader

Pre-Machine Operator, Quality Control Specialist, Supervised production flow, Inventory processor.

EDUCATION

August 1999- May 2003

Kea’au High School, Kea’au HI

Generated a 3.8 GPA average, involved with multiple school curricular activities, A-B student, Congressional Award, outstanding attendance, and a super achiever, Honor Roll Student.

September 2019- October 2020

Centura College, Midlothian VA- Medical Assistant Program

Generated a 3.6 GPA average, involved in student services, Student of the MOD, Alpha Beta Kappa Honor Society, Award of Excellence.

REFERENCES

Dr. Yasmin Kandeh Cellular: 804-***-****

Sandra Napier Phone#: 804-***-****

Tina Vincent Cellular: 808-***-****

SKILLS

Management Skills, Cashier Skills, Providing Excellent Customer Service, Microsoft Office skills, Scheduling, Leadership Skills, Answering Phones, Great communication skills, Organization Skills, People person, extremely patient/ great with others, professionalizum.

Taking Vital Signs

Phlebotomy and Laboratory Procedures

Certifications in HIPPA, CPR

Laboratory Assistant

Student Teachers Assistant

Exam Room Procedures

Organizational Skills

Excellent Communication Skills

CERTIFICATIONS

HIPPA- EXP: 10-2026

CPR EXP: 01-2026

CCMA EXP 10-2026

PHLEBOTOMY EXP: 10-2026

EKG EXP:10-2026

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