Customer Service Sales Representative

SABINA ACHARYA

416-***-**** ***************@*****.***

SUMMARY

Gives the best result whenever I work with honesty, sincerity, and punctuality.

Dedicated to exceptional performance and quality standards.

Motivated with strong problem-solving skills.

Strong work ethic and commitment to quickly and correctly completing jobs.

A quick learner and can get easily stable in a fast-working environment.

Available to work in weekdays and weekends too.

EXPERIENCES

HEALTHCARE ADMINISTRATOR (Volunteer) KOVSC, 2024-Present

To greet and guide patients assisting them with check in/out process.

To help senior administrator with scheduling appointments.

Help to maintain accurate and organized patient records (electronic and paper based).

Prepare and distribute patient education materials (e.g. post-op care, eye health tips).

Maintain confidentiality of the patient’s data.

Support staff in daily administrative functions.

CASHIER/SALES REPRESENTATIVE, Loblaws, Kingston Center 2024-Present

To provide excellent customer service as cashier, answer customer inquiries daily and resolve complaints.

Received appreciation from customers and managers in evaluation for speed, accuracy, friendliness, and professionalism.

Accurately process customer transactions and maintained cash drawer.

Demonstrated patience and tact to deal with challenging customers.

OPTOMETRIST, Phulchowki Optical and Health Care, Lalitpur, Nepal 2019-2023

Examined, diagnosed and managed diseases and disorders of eyes and associated structures.

Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.

Referred patients with indications of pathological condition to ophthalmologists for additional examination.

Performed basic workup such as auto refraction, lensometer, history and IOP along with some retinal scans such as OCT.

Collected and prepared data of all scans for the interpretation by Physician.

Participated in community vision screenings and outreach programs to promote optometry services.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Demonstrated respect, friendliness and willingness to help wherever needed.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.

OPTOMETRIC ASSISTANT AND RECEPTIONIST Vision Express 2014-2018

To help optometrist with the pre-elementary test works.

To do the billing and filing of each customer.

Handled customers even in the peak hours patiently.

To help patients to choose the correct eyewear as per their choice and need.

EDUCATION

Healthcare Administration Graduate Certificate Expected completion by Aug.2025

St. Lawrence College Kingston, ON

Expected Graduation: August 2025

Bachelor of Science (Optometry) 2014-2018

Rajiv Gandhi University Bangalore,India

SKILLS

Optical experience

Understanding of medical terminology

Knowledge of products and customer service experience with windows and basic computer skills.

CERTIFICATIONS

First Aid & CPR/AED Level C Canadian Red Cross Kingston, ON 2024

REFERENCES

Ms. Sushila Thapa

Ophthalmic technician (Prism Eye Institute)

Email: *************@*****.***

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