Customer Service Specialist
Resume:
**********@*****.***
North Richland Hills, TX
Linkedin.com/in/
susan-colon-167b58153/
S K I L L S
Process Improvement
Contracts & Negotiations
Improving Efficiency
Reducing Costs
Resource Management
Leadership
Adaptability
Conflict Resolution
P R O F E S S I O N A L E X P E R I E N C E
Lead Generator/ Trainer August 2023 – present
ReBath – Lowes in DFW
Exceeded lead quota each month in 4th quarter which led to $575,000 in sales for the company.
Top Lead generator for the DFW ReBath franchise
Weekly train Lowes associates on ReBath products and services Customer Service Specialist October 2017 – January 2023 Coast to Coast Signing Service – Remote
Manage the daily operations of a fast-paced Mobile Notary Signing Service
Act as a liaison between Title and Escrow Offices and Mobile Notaries in the field
Guide and train Mobile Notaries from inception to end
Assist in maintaining the accuracy of documents, as well as time management of Notaries in the field to get the document signed, notarized, and shipped back to the Title Company
Mobile Notary February 2009 - Present
AAA Traveling Notary - Dallas / Houston, TX
Self-employed NNA Certified Public Notary for the State of Texas
Preformed over 1500 + error free signings.
Focus on Refinance Loans, Fixed Equity HELOCS, Texas Cash Out Loans, and Reverse Applications and Modifications
Has yearly background checks for Notarial compliance, and carries $25K of E&O insurance
Outside Sales Representative November 2009 – June 2011 FedEx Freight – Dallas, TX
Top Sales awards for sales and productivity
SUSAN M. COLON
S U M M A R Y
I am a customer service professional committed to balancing company goals while helping customers find satisfactory solutions. I’m able to remain calm in stressful situations as I effectively assist a variety of customers to meet their end goals. With a marketing background, I am someone with a keen understanding to help facilitate field sales efforts to market products and services to the end user. E D U C A T I O N
BBA Marketing
Business
Texas Tech University
C E R T I F I C A T I O N S
Notary Public
Texas certified by NNA
Expires: May 22, 2025
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