Branch Operations Customer Service

KASHIF ALI Father’s name : ABDUL HAQ

Date of Birth : 15 MAY 1994

033*-******* Address : Sirki road Ismail colony street#3 Qta *************@*****.***

OBJECTIVE

Looking for an opportunity in a progressive and dynamic organization where I could accelerate and coordinate my expertise and polish up my potential capabilities.

JOB EXPERIENCE

BANK ALFALAH LIMMITED

Officiating Branch Operation Manager (From AUG 2024 Up to Date)

Develop and implement branch operations strategies to ensure efficient and effective Operations.

Monitor and analyze branch performance metrics to identify areas of improvement.

Oversee branch operations, including customer service, sales and financial transactions.

Maintain a safe and secure working environment for employees and customers.

Ensure compliance with all applicable laws, regulations and policies.

Develop and manage branch budget and ensure cost-effectiveness.

Lead and motivate branch staff to achieve performance goals and targets.

Sound and professional support to branch customers, and resolve customer complaints/queries within minimum turnaround Time.

Counter Services Manager (From SEPT 2022 Up to AUG 2024)

Supervise all transactions falling within the proscribed supervision limit assigned by the management.

Rectification of all Audit & Compliance observations/exceptions within stipulated timelines AML & KYC Review & updating

Managing the Cash Counter staff

strong monitoring framework regarding all transactions in order to avoid fraud/forgery incidents, and execution of suspicious transactions Resolve customer complaints/Query

Review and sign-off on all periodic reports/registers pertaining to the Cash department.

Customer Relationship Officer (From SEPT 2020 Up to SEPT 2022)

Account Opening

Maintain of Dormant/Inactive & Minor Accounts

AML & KYC Review & updating

CDD/EDD/CRP updating

Remediation of Block/Un block Accounts

Resolve customer complaints/Query

Cheque book handling

Counter Services Officer (From SEPT 2018 to SEPT 2020)

Clearing Inward & outward

Cash Receiving & payment

Fund Transfer

ATM Balancing & Replenishment

Remittances

Monitoring & scrutinize of all Activates

INSTITUTE

SUBJECT

NAME OF BOARD

NAME OF EXAM

S#

Baluchistan university

Maths, Accounting, Statics.

University of Baluchistan

B.com (2016)

1

Islamia boys college Quetta

Computer Science

BISE Baluchistan

FSc (ICS) (2013)

2

Grands FOLKS high School Quetta

Science

BISE Baluchistan

Metric (2011)

3

QUALIFICATION

WORKSHOP TRAINING

03 days Training of Citizens’ Voice Project USAID

Financial Management

HR Management

Procurement

COMPUTER SKILLS

DIT (Diploma in Information Technology)

03 months Diploma in Information Technology (04th May 2013 to 04th July 2013)

DISK OPERATING SYSTEM WORD PROCESSORS SPREAD SHEET, ANIMATION &EDITING

MS OFFICE

MS Access

Corel Draw

Adobe Photoshop

In page (Urdu)

LANGUAGES CAPABALITY

English

Urdu

Punjabi

Pashto

Balochi

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