Support Engineer Application

Gayathri Moorthi

(Application support Engineer )

*****************@*****.*** / +1-201-***-****

Summary:

●7+ Years of experience as a Application support Engineer that includes incident management, Change Management, Daily Tasks are related to Production Issue(working collaboratively with SME / L3 / Dev Teams

●Worked at Java based / AWS / Investment Banking Applications

●Strong knowledge in AUTOSYS, Unix, SQL, Postman(Validate APIs), TIBCO EMS, Splunk, ServiceNow (incident or change management tool)

●Hands on AWS Services like: EC2, lambda, S3, SQS, SNS, Cloudwatch, Appstreams.

●Worked in Agile / Hybrid Environment

●Good knowledge on Selenium, CI/CD Tools like Jenkins / Jira.

●Involved in Requirement analysis, Participated and worked closely with Design and Engineering teams in technical design/ Architecture discussions, QA Suggestions and regarding solution of critical path deliverables & releases for business users.

●Excellent problem-solving skills and good interpersonal communication skills

●ARC / DR Exercise activities.

●Customer Interaction, Requirement gathering and Product Analysis with different teams.

EDUCATION & CERTIFICATIONS:

●Bachelor Technology in Bio-Medical Instrumentation and Engineering at Avinashilingam University, Coimbatore, Tamil Nadu, India, 2011.

●Trained in Automation Testing by 2021 and done POCs in selenium.

TECHNICAL SUMMARY:

Technology

Unix, SQL

Defect Management Tools

Jira, ServiceNow

Database

MS SQL server, Oracle, Sybase.

Tools

ALM, Service Now, TIBCO EMS, Splunk,Autosys BM Workload, CA Workload, Microsoft Visio, MS Office Suite, Service Now, Moogsoft

Methodologies

Agile, Waterfall

Browsers

Internet Explorer, Chrome, Mozilla, Safari, Edge

Operating System

Microsoft windows, Linux, Unix

Domain

Healthcare, Investment Banking / Finance

PROFESSIONAL EXPERIENCE:

1.CGI - FannieMae Feb 2023 to Current

Application / Production Support Specialist:

Working in Structured Application Support Team, which mainly supports EDI Application. Enterprise Data Interface is a centralized platform managing client onboarding and batch processing of daily transactions, ensuring efficient data exchange for all partners. Skilled in troubleshooting EDI issues and maintaining seamless data flow to support critical business operations.

Responsibilities:

●Worked with Java application and infrastructure support (incident, change, problem management, controls, monitoring), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools.

●Escalates unresolved issues to dev team and / or corresponding stakeholders.

●Proactively identified and automated solutions for common support issues, leading to improved team efficiency and reduced system downtime.

●Involved in ARC and DR Exercise to make sure EDI runs both in Production and DR Servers.

●Working as Dispatcher / Trainer new joiners / lead the team to handle L2 Prod Issues.

Environment: Java (JDK 8 / 11 ), Autosys, (TOAD) SQL, TIBCO GEMS, AWS Console, Unix - Shell Scripting, Splunk, TIBCO Administrator, DBeaver.

2.Jeffries - Smart IT Frame LLC Oct 2022 to Feb 2023

Production Support Specialist:

Application Support Engineer specializing in Fixed Income application (FIPS), providing comprehensive support for various systems related to trading and financial operations for Jeffries. This includes ensuring the stability and performance of critical applications, facilitating smooth workflows and accurate reporting. Also included is troubleshooting issues, collaborating with development teams, and implementing enhancements to improve system reliability and user experience.

Responsibilities:

●Monitor application performance and troubleshoot issues to ensure system stability and uptime.

●Document and communicate resolutions to end-users and stakeholders.

●Collaborate with development teams to improve system performance and resolve complex issues.

●Assist with application deployment and configuration.

●Maintain knowledge base documentation to facilitate efficient support operations.

Environment: IBM Workload, TWS Job Scheduler, Autosys, (TOAD) SQL, Unix - Shell Scripting, TIBCO Administrator.

3. CGI - FannieMae April 2022 to Oct 2022

Production Support Specialist:

Application Support Engineer with expertise in supporting Fannie Mae's core business lines through the management of critical Enterprise Data Interface applications, including Accounts, Single Family, and Multi Family. Expertise includes ensuring the reliable and efficient operation of applications that facilitate transactions, data exchange, and reporting for Fannie Mae's diverse client base.

Responsibilities:

●Collaborated with cross-functional teams across diverse business portfolios, including Accounts, Single Family, and Multi Family, to resolve application issues and optimize performance.

●Escalated unresolved issues to development teams and relevant stakeholders, ensuring timely resolution and minimizing impact on business operations.

●Participated in application release cycles, including deploying applications based on Dev team's release documentation. Utilized tools like Jenkins for seamless application deployments, minimizing downtime and ensuring smooth transitions. Communicated application downtime notifications effectively to all stakeholders, ensuring transparency and minimizing disruption to business operations.

●Involved in ARC and DR Exercise to make sure EDI runs both in Production and DR Servers.

Environment: Autosys, (TOAD) SQL, TIBCO GEMS, AWS Console, Unix - Shell Scripting, Splunk, TIBCO Administrator, DBeaver.

4. SmartIT Frame llc March 2020 to Mar 2022

Support Engineer

Worked as Application Support engineer in Mortgage Portfolios (MultiFamily & Single Family Applications). I am involved in UAT Support / Production support for different portfolios.

Responsibilities:

●Command Line UNIX using various commands and functions - Shell Scripting.

●Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

●Worked collaboratively with L3 Support, QA, Development and business groups to handle any production issues on need basis.

●Back end SQL testing by using SQL queries to verify the integrity in SQL Server 2012.

●All the steps & assignments were documented / logged / tracked /versioned / reported in SharePoint / wiki page.

Environment: Unix, Autosys, Windows, JIRA, SQL, Service Now, JIRA

5. VWR International llc, india DEC 2011 – OCT 2012

Associate Engineer

Worked as Associate to test and analyze the web application that deals with similar Bio Medical / Pharmaceutical Products between VWR Owned / 3rd Party / Competitor’s Products based on Multiple factors such as Product specifications, Global Regulations, compliance, etc.

Responsibilities:

●Reviewed Requirements with the product team and finalized the features of the product.

●Complete all assignments (Comparing the products and reporting the similarities and differences in each components) on or ahead of schedule.

●Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

●Worked collaboratively with Senior QA, development and business groups to complete comprehensive testing on 2 major new releases.

●Used Putty to view and verify the server logs and other issues.

●Back end SQL testing by using SQL queries to verify the integrity between the front end and back end in SQL Server 2012.

Environment: Windows, JIRA, SQL, Manual Testing, Putty, ALM / Quality Center, MS Office, SQL, Windows XP, JIRA

5. CEGONSOFT- Coimbatore, India Jan 2011 – Dec 2011

QA Engineer

Worked in an Internal Java based web applications as QA Engineer.

Responsibilities:

●Joined as Intern Trainee and I have been utilized and engraved as Junior QA Engineer.

●By Performing System, Unit, acceptance, regression, load and functional/performance testing.

●Identified, documented and reported bugs, errors, interoperability flaws and other issues.

●Recognized for excellent problem-solving and analytical skills by Project Lead QA.

Environment: SQL Server, UNIX, and Windows XP, ALM / Quality Center, SQL

Contact this candidate