Customer Service Financial Analyst

Kelly Fagnano

Milton, PA ***** ***********.**@*****.*** +1-570-***-****

Work Experience

BLUE-LINK WIRELESS

AT&T Assistant Manager

Williamsport, Pa

August 2023 to current

On boarding and training new employees, providing customer service and going above and beyond with exceeding quotas and up selling.

Branch Manager/Loan Officer

First Commonwealth Bank - Williamsport, PA

March 2023 to August 2023 hiring,firing,schedules,payroll,NMLS, Helocs, personal loans vehicle loans, business loans, secured and unsecured loans, debt consolidation, recruiting, multi branch experience. Reports, Audits, cash handling experience, collections, CD's, checking and savings accounts.

Sr. Financial Analyst

One Main Financial September 2021 to March 2023

Sr. Customer Service Manager:

Universal Windows Direct

Handled all customer service orders and customer questions and concerns.

(Remote due to Covid) May 2021 to September 2021

Bath Fitter

District Manager

April 2019 to May 2021

Handled all customer service orders and customer questions for my district. Scheduled orders and handled hiring, firing and payroll.

Sr. Customer Service Manager

Verizon

August 2015 to May 2019

General Manager

Dollar General

January 2012 to December 2015

General Manager The heritage Shop January 2008 to December 2012

Had my son off work 2007-2008

Sales/Customer Service

Yorktown Cabinets

January 1999 to December 2007

(closed plant) Education

High school diploma in Business

Milton High School - Pennsylvania

August 1997 to June 1999

Bachelor of Science in Business Administration with marketing

Miller-Motte College

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