Customer Service Representative

Robert L Goupil JR

Wichita, KS ***** ***************@*****.*** 316-***-****

Skills Profile

Demonstrates a high level of performance beyond required duties

10+ Years of experience with high performance in mechanical, customer Service, and computers

Shows professional concern for quality work

Consistently optimizes time management to enhance productivity

Work Experience

Tool Crib Specialist, State of Kansas, 05/2023-06/2025

Managed daily inventory of tools, outgoing, and incoming

Ensured that tools were returned in proper condition

Repaired and replaced damaged tools

Conducted a monthly inventory of 300+ tools

Health Clinic Assistant, State of Kansas, 05/2023-06/2025

Supporting patients in accessing appropriate medical care and resources

Assisted with helping patients to the clinic, as well as with any other needs

Uber Driver, Uber Corporation, 11/2022-04/2023

Followed guidelines to provide professional transportation of customers, pets, and packages

Maintained high customer satisfaction while increasing my service level within the company

Maintenance Personnel, Meadow Acres Inn, 06/2016-11/2022

Provided maintenance and Repairs for 200 hotel rooms

Repaired plumbing, electrical, and general repairs while maintaining high customer satisfaction

Service Representative, International Business Machines, 11/2006-06/2016

Maintained an assigned service territory as a field technician,

Repairing computers, network, and phone equipment

Handled all aspects of the service call from start to finish

Returned all parts to IBM, prepared labor reports

Achieved all metrics set by IBM to meet SLA (Service License Agreement)

Education

Automotive Technology, Manhattan Area Vo-Tech, Manhattan, KS

Auto and Diesel Technology, Lincoln Technical Institute

Bachelor of Science, Computer Information Science, Washburn University

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