Patient Access Experience
Resume:
FIDEL CEUS
Mobile: 646-***-**** Spring Valley, NY 10977 E-Mail: *****.****@*****.***
PROFILE
Bilingual Patient Experience Leader with 15+ years of progressive leadership in healthcare administration, specializing in patient access, operational efficiency, and service excellence. Led cross functional initiatives that improved patient satisfaction and eligibility verification turnaround by 25%, reduced errors by 15%, and streamlined workflows. Proven success leading teams, implementing quality improvement strategies, and leveraging data to enhance the overall patient journey.
AREAS OF EXPERTISE
Patient Experience Leadership Program & Project Management
Strategic Planning & Execution Change Management
Performance Improvement & Quality Leadership & Team Development
PROFESSIONAL EXPERIENCE
NORTHERN WESTCHESTER HOSPITAL / NORTHWELL HEALTH, Armonk, NY 2019 to 2025
Patient Access Manager - Admitting Department
• Developed intake and verification workflows that reduced registration error rate by 15% through workflow standardization
Managed and motivated a team of 16 patient access staff to execute the patient intake flow with efficiency and accuracy
• Improved reimbursement timelines by coordinating closely with billing, clinical, and insurance teams
• Analyzed patient intake data to identify bottlenecks in insurance verification, initiating changes that improved turnaround time for eligibility verification by 25% through system upgrades
• Collaborated with IT and administrative staff to improve use of automated systems (EPIC, insurance portals), ensuring streamlined eligibility checks and provider plan updates
• Followed up with insurance carriers and patients to resolve outstanding balances, streamlining reimbursement and supporting revenue cycle integrity
• Managed an outreach initiative for the community by raising awareness for suicide prevention raising over $2800 in donations
• Led monthly Planetree meetings, focusing on optimizing the patient experience by analyzing challenges experienced by patients and devising the most effective solution
PERSONAL HEALTH IMAGING, West Nyack, NY 2016 to 2019
Patient Advocate/Registrar
• Scheduled high-volume patient appointments and consults for radiology services, ensuring seamless operational flow and timely care delivery
• Accurately analyzed and entered patient demographics, insurance data, and medical records into EHR systems, improving data reliability for billing and claims processing
• Verified insurance eligibility and obtained prior authorizations, proactively identifying coverage gaps and advising patients on referral requirements to avoid claim denials
• Maintained consistent communication with physicians, private practice managers, and patients, facilitating cross-functional coordination and improving the overall patient experience
• Followed up with insurance carriers and patients to collect outstanding funds owed
FAMILY PEDIATRIC HOMECARE, White Plains, NY 2012 to 2015
Case Coordinator / Staff Recruiter
• Recruited healthcare professionals for this agency that provided in-home healthcare services
• Known as a go-to team member for troubleshooting intake issues and supporting new staff during onboarding transitions
• Conducted telephone and in-person interviews with prospective healthcare professionals to determine their eligibility
• Tracked potential candidates from the initial interview through the entire hiring process
• Coordinated communications with the client and our medical staff as well as with candidates and medical facilities
• Organized follow-up meetings with all recruited applicants to ensure their success in the hiring process
FIDEL CEUS
EDUCATION
Hofstra University, Hempstead, NY
MBA Business Operations & Healthcare Analytics May 2025
Purdue University Global, West Lafayette, IN
BS Health Administration Curriculum – Magna Cum Laude May 2017
SKILLS
Technical: MS Office Suite (MS Word; Excel; PowerPoint, Outlook), Proficient in EHR Systems – EPIC, MediTech, Allscript, Knowledge of Data Analytics Software – Tableau, Compliance Software – HIPPA
Language: Fluent in Spanish
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