Desktop Support Technician
Resume:
Resume for Bruce Wilkie
Email: ***********.***@*****.***
Phone: 518-***-****
Address **** *** ****** ** ********** NY 12056
Objective
I am a highly experienced IT professional with over 18 years of expertise in IT Support, Help Desk, and Deskside Support. Seeking a challenging role where I can leverage my technical skills and certifications to contribute effectively to an organization.
Experience
GE Aerospace (Millennium)-temp (SSI) Niskayuna NY
Position: Kiosk Help Desk
Duration: Dec 2024 - May 2025
Responsibilities:.
oProficient in Windows 10, Dell desktops and laptops, Active Directory
oOffice 365
oService Now documentation
oPing ID and Microsoft Authenticator administration
Personal Protective Products PIP – Temp fill in Latham NY
Position: Deskside Support Technician
Duration: Oct 2024 - Dec 2024
Responsibilities:.
oProficient in Windows 10, Dell desktops and laptops, Active Directory
oOffice 365
Regeneron (SSI)-temp Rensselaer NY
Position: Deskside Support Technician
Duration: June 2024 - September 2024
Responsibilities:.
oProficient in Windows 11, Lenovo desktops and laptops, Active Directory, and SCCM,
oManaged Office 365
oIntune auto-pilot and USB imaging, configuration.
oProvided remote support via Regeneron Bomgar and Kiosk support
oDocumented processes and procedures.
oInventory control
oService Now documentation
oOkta administration
Wipro (Carelon-Elevance) Latham NY
Position: Lead Desktop Support\Field Support Technician
Duration: March 2020 - January 2024
Responsibilities:
oSupported 5000+ users nationwide.
oProficient in Windows 10-11, Dell desktops and laptops, Active Directory, SCCM, and Azure environment.
oManaged Office 365
oAvaya Agent and Communicator VOIP
oIntune cell phone management
oSCCM PXE and USB imaging, configuration, and shipping.
oProvided remote support via RDP, SCCM, and GoToAssist.
oEnsured HIPAA and security compliance.
oSupported audio-visual equipment and conference rooms.
oDocumented processes and procedures.
oInventory control
oService Now documentation
Lowes-Robert Half Albany NY
Position: IT Support
Duration: December 2019 - February 2020
Responsibilities:
oSupported 9 Lowes stores in the Albany, NY area.
oWorked with PXE Thin clients, mini-PCs, fiber and Cat connections, media converters, self-service POS, and general IT support.
General Electric Wind Power Systems Schenectady NY
Position: SCADA IM Support
Duration: April 2006 - September 2019
Responsibilities:
oSupported GE wind turbine farms nationwide.
oProvided deskside support for 3000 users at the Schenectady, NY General Electric campus.
oProficient in Windows-based PCs and laptops (Win2k through Win10).
oSupported WindSCADA MS SQL based systems for turbines and server racks.
oWorked with proprietary 24V systems (NTRON and Hirschman 24V switches), CAT and Fiber support, and TCP/IP troubleshooting.
oManaged monitoring and diagnostic systems interfacing with other GE engineering groups and customers.
oService Now documentation
oSupported Windows Server (2000-2016) and managed WSUS and SEPM services.
oExperienced with HP servers (G3 through Gen 10), external SCSI and tape backups, Symantec Ghost, Acronis, Microsoft Outlook, VMWare ESXI, and Wireshark.
oUtilized remote tools for resetting faulted GE-Alstom and Clipper wind turbines.
MCSE, MCSA, MCP
Cisco Certified Network Associate (CCNA) 640-801 ID# CSCO10756885
CompTIA Network+ Certification A+ Certification
State University of NY at Cobleskill, Cobleskill NY
Bachelors- Information Technology Management -1998
Associates- Microcomputer Support-1996
Community College of the Air Force Maxwell A.F.B. AL
AAS- Avionics Systems Technology-1992
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