Customer Service Specialist
Resume:
SORAYA FENELON
Personable and dedicated professional with extensive experience in
student finance advising and customer service. A solid team player with a positive attitude and proven skills in establishing rapport with clients and students.
Miramar, FL 33025
*************@*****.***
EXPERIENCE
CompanyUltimate Medical Academy, Miramar, FL —
Student Finance Advisor
October 2024 - Present
Coordinate communication with students, sending clear and timely emails regarding financial aid status and documentation.
Follow up with students on missing FAFSA forms and required documentation for continued enrollment and financial aid renewal.
Assist students with the externship and graduation clearance process, ensuring no outstanding balances remain before graduation.
Alorica Customer Service, Miami, FL —
Customer Service Specialist
May 2022 - October 2024
Delivered exceptional customer service via phone and email, ensuring inquiries were handled with professionalism and efficiency.
Effectively resolved complaints and customer issues, ensuring high levels of customer satisfaction and repeat business..
Global Contact Service, Remote (New York) —
Customer Care Associate
December 2021 - May 2022
Analyzed trends in call volume to anticipate peak periods, adjusting staffing levels accordingly for optimal customer service.
Assisted customers with navigating website features, helping them locate products or information quickly.
EDUCATION
South Florida Bible College, Florida — Theology
December 2021 - May 2022
Pursuing studies in Theology with a focus on spiritual growth and leadership. Jamaica Learning Center, New York, — High School Diploma (GED) Degree August 2016 - May 2018
Earned a high school diploma, completing a rigorous academic curriculum. SKILLS
● Problem Resolution
● Financial Aid & FAFSA
Processing
● Customer Relations
● Data Collection &
Management
● Communication Skills
(Phone & Email
● Inbound & Outbound
Calling
● Administrative Support
● Attention to Detail
● Team Collaboration
LANGUAGES
French
Creole
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