Customer Service Support Representative

SAMANTHIA MARTIN BLACKWOOD

***- *** - ****

Kingston, Jamaica

************@*****.***

C U S T O M E R S U P P O R T R E P R E S E N T A T I V E Microsoft Suite

Leadership

Administration

Problem-Solving

Computer Literacy

Project Management Tools

Strong Communication

S K I L L S

I have been in Customer Service for 17 years, working exclusively as a Customer Support Representative for 9 years. I am confident that the experience that I have garnered over the years, working with companies such as Humana, Florida Blue, and Aetna, will allow me to continue to flourish as a Support Representative.

My goal is to have a challenging and progressive career, using my professional skills and creative thinking to gain future exposure, strength, and experience.

P R O F I L E

E X P E R I E N C E

Conduent ( Humana, Florida Blue, Aetna)

2012 - Present

CUSTOMER SERVICE ADVOCATE

Claim Specialist

Assistant Team Leader

Customer Service Advocate

Spanish Town Veterinary Clinic

2007 - 2008

SUPERVISOR

Inventory management

Customer Service

Medical Assistance

Calendar and appointment management

Ridon Traders

2008 - 2009

SUPERVISOR

Inventory management

Product quality assurance

Customer Service

S T R E N G T H S

Written communication.

R E F E R E N C E

Dezarie Lewison - Conduent

Operations Manager

876 - 323- 3226

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