Customer Service Technical Support
Resume:
NAYAB SHAKEEL
Flushing, NY *****
**************@*****.***
LinkedIn: linkedin.com/in/nayab-shakeel-32a90031b
PROFESSIONAL SUMMARY
Customer-focused Computer Science student at NYIT with hands-on experience providing technical support and front-line customer service. Skilled in troubleshooting, clear communication, and guiding users of all technical levels. Passionate about making technology accessible and enjoyable for everyone. Seeking to bring my technical aptitude, patience, and service mindset to the Apple Support Specialist role. TECHNICAL & CUSTOMER SERVICE SKILLS
• Technical Support: Troubleshooting hardware/software, system navigation, printer/scanner setup
• Customer Service: Active listening, empathy, conflict resolution, service recovery
• Tech Proficiency: 70+ WPM, Microsoft Office, Google Workspace, database & system navigation
• Communication: Explaining complex concepts simply and clearly to non-technical users
• Multitasking & Documentation: Data entry, issue logging, task prioritization in high- volume settings
RELEVANT EXPERIENCE
Student Librarian Assistant
New York Institute of Technology – Old Westbury, NY Mar 2025 – Present
• Assist 30+ students daily with computer use, software navigation, and tech troubleshooting
• Resolve hardware/software issues with printers, digital catalog systems, and public PCs
• Deliver one-on-one guidance to users with various technical skill levels
• Log recurring issues and resolutions to improve internal troubleshooting resources
• Balance technical support with positive, empathetic service Customer Service Representative
The TJX Companies, Inc.
Oct 2024 – Feb 2025
• Managed over 40 customer interactions per shift, consistently resolving issues with professionalism
• Operated point-of-sale systems; quickly addressed transactional and technical issues
• Collaborated with team members to resolve escalated or unusual customer challenges
• Maintained product knowledge and adapted to shifting inventory and customer needs Customer Service Representative
Safwa Travels Tour Services LLC
Aug 2023 – Oct 2024
• Supported clients with online travel bookings, including complex religious pilgrimage planning
• Troubleshot digital booking issues and coordinated with technical staff when needed
• Maintained accurate records and ensured documentation met travel compliance standards
• Simplified technical booking tools and travel requirements for diverse clients EDUCATION
Bachelor of Science in Computer Science
New York Institute of Technology – Expected Graduation: May 2028 Relevant coursework: Introduction to Computer Science, Foundations of Programming, Digital Literacy
High School Diploma
Schenectady High School – GPA: 3.7
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