Help Desk Technician

RESUME

JOHN DOLAN JR.

PHONE: 540-***-****

EMAIL: ************@*****.***

PROFILE

Motivated and detail-oriented cybersecurity student seeking an entry-level role in cybersecurity to apply technical skills, enhance organizational security, and gain hands-on experience in a professional environment. EXPERIENCE

Help Desk Technician - Fredericksburg, VA

January 2024 – Present

• Create and manage support tickets using KACE Systems.

• Provide technical support to users via email, phone, and in-person interactions.

• Assist with troubleshooting hardware, software, and network-related issues.

• Ensure timely resolution of technical problems to minimize downtime. Manager – Funland - Fredericksburg, VA

February 2021 – Present

• Manage daily operations and ensure exceptional customer service.

• Supervise and train team members, fostering a productive work environment.

• Handle operational challenges with effective problem-solving and leadership.

• Maintain a safe and enjoyable atmosphere for customers and staff. EDUCATION

University of Mary Washington - Fredericksburg, VA Bachelor's degree in Cybersecurity (currently enrolled as of August 2023) Courtland High School - Spotsylvania County, VA

Advanced Diploma

(September 2019 to May 2023)

SKILLS

• Cybersecurity and information security fundamentals

• IT support and troubleshooting

• Basic Python and Java programming

• Network setup and maintenance

• Operating systems: Windows and macOS

• Technical communication and Help Desk operations

Contact this candidate