Customer Service Los Angeles

Elyse Nichols

Professional Summary

Detail-oriented and motivated professional pursuing a career in business administration, management, and human resources. Brings strong customer service skills, the ability to multitask in fast-paced environments, and a collaborative approach to team operations. Currently completing an Associate’s Degree in Business Administration, along with certifications in Human Resource Management and Business Management. Core Skills

• Customer Service & Client Support

• Multitasking & Time Management

• Team Collaboration & Communication

• Critical Thinking & Problem Solving

• Documentation & Academic Writing

• Project Management Fundamentals

• Microsoft Office & PowerPoint

• Photo Editing & Creative Software

Internship Experience

Sales Representative Intern

Alpha K Net – Los Angeles, CA

January 2025 – May 2025

• Supported community-based sales and customer outreach initiatives.

• Applied effective sales techniques under direct supervision.

• Built rapport with clients and promoted company services.

• Managed data entry, responded to emails, and handled inbound/outbound calls.

• Performed general administrative and office support tasks. Professional Experience

Security Officer

Allied Universal – Los Angeles, CA

November 2024 – Present

• Monitored and secured premises in alignment with safety protocols.

• Collaborated with supervisors to resolve security concerns and support daily operations. Security Officer

Los Angeles Convention Center – Los Angeles, CA

June 2024 – January 2025

• Patrolled entrances and event areas during high-traffic functions.

• Assisted event management teams with operational support. Crew Member

McDonald’s – Los Angeles, CA

September 2023 – July 2024

• Provided excellent customer service at both front counter and drive-thru.

• Supported kitchen, lobby, and register operations efficiently. Online Grocery Associate

Walmart – Los Angeles, CA

November 2021 – May 2023

• Accurately fulfilled and organized online grocery orders.

• Assisted customers with product inquiries and order-related concerns. Education & Certifications

• Associate of Arts in Business Administration (In Progress)

• Certification in Human Resource Management (In Progress)

• Certification in Business Management (In Progress)

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