Customer Support Product

CHRISTOPHER JONES

usinesspioneerl@gmaiicom 704-***-**** Charotte, NC 28269

Professional Summary

Decicated leader wth @ pasion fr undastanding people's needs, bulcing cohesve teams. and delvering

‘exceptional customer sevice Slledin POS systems, customerratention. and conflict resolution,

Skills

1 POS Systems and Ordering Patorms * Dota Entry and Maintenance

* Customor Retention Strategies 1 Responding fo Diffcut Customers

«Software Profeiency * Leadership and Team Baling

* Dependable andresponsble ‘Time Management ond Organization

*Crica thieking + Professoned Under Presse

Work History

Bronson Hallinvestments UC 01/2021 - Current

+ Buying ond Seling Stocks EIFS, ond ertabining cvelend payments in portoice

* Utlze market ining, paformance ofincuses stocks] and behavior af markat craction

Business RelenilonSpeciolst Spectrum Busness 02/2022.08/2028

* Monaged inbound cals tom smell businesses, asising wth pricing, subscriptions, and retention

* Uilzed promotional tiers anc annuctraviews to cive customer nye and gown

* Demonstrated experisein Video, High Speed Data, Voice senices, ancmobile Devices

Product Support and Chat Representatve VeciorVestinc. 08/204- 02/2022

* Provided glob customer support via phone, chal, Team viewer an are

1 Trined customers on proprietor inccaters and Wacsng systems

* Consktenty ec he department in sales. generating over $100k annually

1 Ancyzed customer neecs, offering tiered soto and services

Pastor Now HocrtMinisties 08/2007 04/2014

+ Provided spitua car, counssing. ond prayer support

* Led woship services, plamed progr, ond olfcicied special senices

Customer Senice Representative Wals Fargo 10/2007 -01/2014

1 Assad customers with account equsiments,cpenings, ond clones

+ Damondratad excelantcurtomarrenice se va inpound cote

recive Assistant 8M 12/2008 10/2007

+ Supported executive ove tf with administrative tasks ond ites

Education

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