Virtual Assistant Registered Nurse Medical Transcription

RAYMUNDO B. PASCUAL III

**** ***** **** **. *** *27G • Horsham, PA 19044

267-***-**** • *********@*****.***

Registered Nurse • Experienced Virtual Assistant • Technical Support Specialist • Administrative Professional • Medical Transcriptionist

Professional Summary

Dedicated and versatile professional with over 15 years of combined experience in healthcare, medical transcription, insurance support services, and technical assistance. Adept in virtual administrative support, customer service, and data analysis. A licensed Registered Nurse with a background in acute and surgical care. Proven ability to work efficiently both onsite and remotely, with strong attention to detail and time management skills.

Professional Experience

Virtual Assistant

Regency Insurance Group – Remote/Onsite

July 2017 – April 2025

Managed insurance quoting, underwriting, and renewal processes.

Handled client communication via email; provided comprehensive support.

Created productivity reports and sales analysis (daily, weekly, monthly).

Processed insurance documents and ensured compliance with requirements.

Technical Support Specialist (Tier 3)

AT&T – Onsite

January 2011 – May 2017

Resolved complex issues with IPTV, VOIP, and internet services.

Scheduled and followed up on technician appointments.

Managed client retention and escalated supervisor calls.

Maintained high performance in call metrics and customer satisfaction.

Medical Transcriptionist

Athena E-Services Corporation – Onsite

January 2010 – January 2011

Transcribed medical records, outpatient consultations, and surgical procedures.

Ensured accuracy and confidentiality in medical-legal documentation.

Staff Nurse

Sta. Maria Josefa Foundation Hospital – Onsite

May 2007 – December 2008

Delivered patient care in a hospital setting.

Assisted in medical-surgical and acute care services.

Monitored patient safety and supported clinical operations.

Education

Bachelor of Science in Nursing – M.V. Gallego Foundation Colleges – Cabanatuan, Nueva Ecija, Philippines (2004–2006)

Bachelor of Science in Nursing – Angeles University Foundation – Angeles, Pampanga, Philippines (2001–2004)

High School – Ateneo de Naga University – Naga City, Camarines Sur, Philippines (1997–2001)

Elementary – La Consolacion College – Iriga City, Camarines Sur, Philippines (1991–1997)

Licensure: Registered Nurse, Philippines – 2007

Skills

Healthcare & Clinical: Nursing • Patient Safety • Acute Care • Medication Administration • Medical Terminology

Administrative & Support: Virtual Assistance • Data Entry • CRM • Email & Calendar Management • Proofreading

Technical: Microsoft Office Suite • Adobe Acrobat • Data Analysis • Typing • Transcription • Troubleshooting

Soft Skills: Communication • Team Leadership • Time Management • Attention to Detail • Organization

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