Customer Service Sales Associate

Daniel Marshall

****************@*****.*** 905-***-**** 1620 Rayleen Crescent Pickering, ON, L1X1X3

EXPERIENCE

Staff Member

Tim Hortons – Pickering, ON Aug 2021 – Jul 2024

Delivered prompt and courteous service at both front counter and drive-thru.

Prepared food and beverages following strict brand guidelines.

Handled restocking, inventory rotation, and maintained cleanliness of work areas.

Worked effectively with team members to ensure smooth daily operations.

Sales Associate

Sport Chek – Ajax, ON March 2016 – May 2017

Maintained product knowledge to assist customers with purchase decisions.

Achieved and exceeded monthly sales targets by 10–15%.

Resolved customer concerns quickly and professionally.

Participated in seasonal visual merchandising changes.

Retail Associate

Real Canadian Superstore – Ajax, ON March 2020 – April 2021

Delivered excellent customer service, assisting an average of 100+ customers per shift.

Processed cash, credit, and debit transactions accurately using POS systems.

Managed stock levels and organized displays to optimize product visibility.

Cashier & Floor Assistant

Dollarama – Pickering, ON July 2017 – February 2019

Operated cash register and handled daily cash balancing with minimal errors.

Assisted with stocking shelves, pricing items, and store cleanliness.

Supported customer inquiries and provided directions within the store.

Ensured loss prevention by monitoring customer activity and reporting suspicious behavior.

Camp Counselor

Camp Edify, Scarborough, ON May 2019 – Aug 2019

Led group activities promoting teamwork, learning, and engagement.

Ensured camper safety and delivered recreational and educational programming.

Communicated clearly with children and staff, maintaining a positive environment.

EDUCATION

Centennial College – Business – Accounting

Scarborough, ON Sept 2024 – Apr 2026 (In Progress)

Seneca@York College – Graphic Design (College Diploma)

Toronto, ON Graduated, Apr 2023

Dunbarton High School – (High school Diploma)

Pickering, ON Graduated, Jun 2020

KEY SKILLS

Customer Service & Communication

POS Systems & Cash Handling

Inventory & Stock Replenishment

Food & Workplace Safety Compliance

Time Management & Multitasking

Teamwork & Collaboration

Attention to Detail

Adaptability & Reliability

CERTIFICATIONS

Smart Serve Certified

WHMIS

Workplace Health & Safety Awareness

Workplace Violence Prevention

AODA (Accessibility for Ontarians with Disabilities Act)

Human Rights Code (Ontario)

Health and Safety in Four Steps

Valid Ontario Driver’s License

REFERENCES

Available upon request.

Contact this candidate