Customer Service Representative

LATRAVIA MORRIS

**** **** ****** **.

Orlando, Fl

32805

Cell: 407-***-****

**************@*****.***

Professional Profile

Professional Customer Service Representative with organizational skills, customer service

background and ability to work wel with people and strong ability to find the answers

Summary of Qualifications

• Strong communication, organizational, and leadership skills

• Ability to work in a team environment or independently

• Exceptional attention to detail

• Software knowledge: Windows, Microsoft Office Works, Excel, Word,, Outlook

• Excellent customer service and problem-solving skills

• Excellent research and organizational skills

• Strong data entry, 55 wm and 10-key skills

• Extremely tech savvy with a wide variety of office equipment

• Able to translate even the most complex instructions

Employment History

Scanning Clerk

05/8/2023-09/26/2023 Hadley & Lyden

• Responsible for scanning in all hard copy documents and utilizing the company's digital

filing system.

• Assisted in an undertaking that saw every hard copy document in the company getting

scanned into a digital format

• Assisted in accepting digital documents and distributing them to the proper people.

• Assisted in maintaining the digital filing system.

• Worked directly with management to convert a large contingency of project documents

into a digital format.

Customer Service Representative

5/10/2020-07/11/2022 AAA

• Taking ownership of concerns and providing appropriate resolutions

Inbound calls from members vehicle operators gathering information to provide appropriate

and timely service

Educating callers by explaining various types of service and benefits

Customer Service Representative /Retention Specialist

09/10/2018-04/11/2019 Tru Green

• Inbound Calls

• Processing Payments

• Rescheduling Services

Retaining any and all current customers or former customers by educating and re-selling

all products and services.

Customer Care Representative (CCR)

05/2015-05/2017 Access On Time

Lake Mary, FL

Coordinated language and logistics to and from healthcare visits for injured workers.

• Managed a quality transportation network providing all modes of transport including air,

rail, motor coach, ambulatory, wheelchair and air ambulance.

Inbound Technical Support

05/2010 - 02/2012 CenturyLink Apopka, FL

• Customer sales and service, solving problems and presenting new solutions to customers

in a structured environment.

Customer Service Representative

01/2004 - 03/2006

Convergys

Heathrow, FL

• Confirmed customer understanding of the solution and provide additional customer

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