Michael Meadors
Customer Support Phone: 443-***-**** Email: **********@*****.***
Professional Summary
Motivated and detail-oriented professional with 23 years of experience in Customer Service and Technical Support. Proven track record of meeting goals and having great attendance. Adept at computer tech and mobile devices, etc., with a passion for delivering quality results and improving operational efficiency.
Skills
• Technical Support: Delivered prompt and effective technical support both in-person and over the phone, resolving hardware, software, and network issues with a high first-call resolution rate.
• User Assistance: Assisted end-users with troubleshooting across various platforms, ensuring minimal downtime and maintaining a positive customer experience.
• Diagnostic Expertise: Accurately diagnosed and resolved technical issues using remote tools and hands-on methods, supporting both Windows and macOS environments.
• Communication: Communicated complex technical solutions in clear, user-friendly terms, contributing to improved user satisfaction and operational efficiency. Professional Experience
Kitchen and Bath Remodeling – Evanston
Customer Support & Sales Consultant
September 2024 - Present
• Delivered exceptional customer service and support to residential clients, offering remodeling solutions and assisting with project planning.
• Generated leads and increased sales by launching targeted ad campaigns across multiple digital platforms.
• Coordinated and contracted skilled labor for bath remodeling projects, ensuring job quality and client satisfaction.
• Provided business consulting and sales strategy support, improving conversion rates and long-term client engagement.
ESF International – Chicago, IL
Lead Multimedia Arts Technician & Technical Support Specialist April 2016 – January 2024
• Led all aspects of multimedia support for live sessions, ensuring smooth and interruption-free facilitation across digital platforms. Lead Multimedia Arts Technician & Technical Support Specialist April 2016 – January 2024
• Led all aspects of multimedia support for live sessions, ensuring smooth and interruption-free facilitation across digital platforms.
• Consolidated a complex three-computer broadcasting setup into a single, efficient multimedia controller system, drastically reducing system complexity and operator workload.
• Designed and implemented custom multimedia backdrops and dynamic animations to enhance audience engagement during events.
• Maintained operational continuity by resolving technical disruptions in under 30 seconds on average, ensuring a seamless user experience.
• Provided first-line tech support, both on-site and remotely, addressing a range of hardware, software, and connectivity issues with professionalism and speed. Access Remodeling – Chicago, IL
Customer Support & Sales Consultant
January 2013 – January 2019
• Delivered exceptional customer service and support to residential clients, offering remodeling solutions and assisting with project planning.
• Generated leads and increased sales by launching targeted ad campaigns across multiple digital platforms.
• Coordinated and contracted skilled labor for bath remodeling projects, ensuring job quality and client satisfaction.
• Provided business consulting and sales strategy support, improving conversion rates and long-term client engagement.
Nationwide Trucking Experts – Remote / Chicago, IL Contract Acquisition & Client Services Representative January 2013 – April 2014
• Initiated and managed contract acquisition efforts, drafting service proposals and presenting logistics solutions to corporate clients.
• Successfully closed high-value service agreements, recruiting freight drivers and supporting transportation staffing needs for major logistics clients such as USA Truck.
• Represented company in weekly client meetings and orientation sessions, building relationships and consistently meeting recruitment targets.
• Collaborated with company leadership on strategic service offerings tailored to evolving industry demands.
Education
MyComputerCareer.edu / Raleigh, NC 2023
Certifications
• Certification Name — Pearson Vue / Security Essentials, 2023 (Others In Progress)
• Spearheaded the launch of a multimedia presence for a non-profit, significantly improving their digital outreach and event engagement.
• Designed and implemented a turn-key OBS multimedia setup, enabling non-technical staff to run high-quality live events with minimal effort — reducing prep time by several hours per session.
• Streamlined the organization's production workflow, increasing overall media output efficiency by over 50%.
• Provided consistent, high-quality support with zero absenteeism during active multimedia production operations.