Customer Service Representative

LAQUANDA PETERS

504-***-**** ************@*****.***

SUMMARY

Dedicated customer service professional seeking to contribute excellent communication and problem-solving skills to enhance customer satisfaction. Education

High School Diploma 1995

Experience

Telus International Digital

Customer Service Representative – Contract APR 2025 – JUN 2025 Handled inbound calls during open enrollment, enrolling members in health plans (e.g., Trail MAPD, BCBS OAP, Aetna OPAD) and assisting with portal access and password resets. Walmart

Senior Coordinator – Contract OCT 2024 – JAN 2025 Efficiently processed product refunds through multiple channels, including tickets, chat, phone, and email, utilizing the VCC system to ensure seamless customer service and prompt resolution. Delivered exceptional support to customers while maintaining high standards of accuracy and professionalism in every interaction.

Volt

Customer Service Representative – Contract NOV 2024 – JUL 2025 Provided technical support to customers, addressing and resolving their issues effectively. Managed inbound calls, ensuring customers were fully informed about products and services, and delivering a high level of satisfaction with every interaction.

2

Sagility

Customer Service Representative – Contract JAN 2023 – NOV 2023 Analyzed healthcare insurance benefits (Medicaid and Medicare) for customers, determining coverage details and clearly communicating what is covered and what is not. Delivered accurate and timely information to help customers navigate their pharmacy benefits and make informed decisions

TTEC

Customer Service Representative – Contract NOV 2021 – JAN 2023 Resolved customer issues by providing effective solutions and support. Managed both inbound and outbound calls, ensuring clear communication and timely assistance. Assisted customers with resetting PINs for banking accounts and offered comprehensive information regarding account details to enhance their understanding.

Skills

Microsoft Office

Data Entry

Problem Solving

Healthcare

Healthcare Insurance

Attention to Detail

Customer Service

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