Operations Manager Iii

STEPHEN TAYLOR

Acushnet, MA /508-***-**** /*****@*******.*** /linkedin.com/in/steve-taylor- 0756167

SUMMARY AND PROFILE

SENIOR IT MANAGER III

With over 26 years of experience in IT and facilities management, I bring expertise in infrastructure support, system audits, budget management, and team leadership. Skilled in CMMC compliance, asset management, and cost reduction. Stellar communication, coordination, leadership, and problem-solving skills. A self-motivated personality with a strong attention to detail and a proven track record of managing people and complex projects in a fast-paced deadline-driven environment.

Skills

Time management Leadership Problem-solving Communication Creativity Spreadsheets

Interpersonal skills Attention to detail Critical Thinking Adaptability

Work ethic Teamwork

PROFESSIONAL EXPERIENCE

Rite-Solutions /Middletown, RI

Senior IT Operations Manager III

09/2023 - 11/24

In my role as a Senior Information Technology Operations Manager III at Rite-Solutions, I oversaw project schedules for IT projects, provided technical assistance to team members, and ensured information security compliance. I lead a team of system and network administrators, mentoring them to achieve project goals and maintain a secure software development environment.

Supporting a software development/engineering environment and understanding the importance of information security required for the safeguarding, handling, and controlling of classified or unclassified information.

Ensure regular system audits are being conducted and routine evaluations of and regular checks on network and data integrity.

Provide regular system operation metrics and reports and interface with senior leadership, members of program management, cybersecurity, facilities, and quality assurance teams.

Oversee and determine project schedules for major IT projects including system updates, upgrades, migrations, and outages.

Develop and implement IT policy (SOP) and best practice guides for the organization.

Manage and report on allocation of IT budget and identify opportunities for team training and skills advancement.

Monitored and reported on CMMC compliance status to senior leadership, ensuring transparency and accountability in compliance efforts across the organization.

Responsible for corporate-wide internal, multi-site infrastructure.

United States Geological Survey - Department of the Interior, Federal Government

Supervisory IT Specialist

06/2014 - 07/2022

Met NIST SP 800-53 compliance requirements for improving the security of all IT systems. Collaborated with the National USGS team to ensure compliance with patch management and internet security policies.

In my role at USGS, I managed IT hardware and software inventory, reducing costs by 15% in 3 months through contract renegotiation.

I developed SOPs and flowcharts for standardization processes, leading to 20% cost savings in 9 months. Additionally, I monitored centrally licensed software using BigFix and Microsoft System Center Configuration Manager.

Collaborate with the Regional USGS team to ensure compliance with patch management and internet security policies. Supervise the IT Department budget, costs, overheads, and purchases and corroborate the accuracy of information relayed in Basis cloud system. Assisted the senior leadership and regional directors with implementing the Authorization to Use Zoom for Government.

Trained, mentored, and guided IT Department employees on IT best practices, process improvements, change management, compliance and security, and day-to-day tasks and responsibilities.

Conceptualized, designed, and implemented DOI Assessment and Accreditation A&A documentation for the organization to meet NIST SP 900-53 compliance requirements for improving the security of all IT systems.

Had responsibility of the IT finances and went from a $200K budget to a $150K budget to save $50K a year. Reduced IT support tickets by 40% in 6 months, and improved customer satisfaction ratings by 15%.

Maximized operational efficiency and reduced overheads by reducing physical servers to ESXI hosts and reduced all overhead to reduce annual spending in the budget.

Developed all standard operating procedures (SOPs) for the IT Department. Managed the IT team to reduce customer wait times by 25% in 2 months, resulting in improved customer satisfaction.

Optimized the onboarding process for employees by contributing towards and maintaining the internal IT knowledge base to bring new hires up-to-speed with department policies and procedures in the shortest timeframe.

Implemented the overall IT Strategy, IT Compliance and Security, and IT Governance initiatives.

United States Geological Survey

Asset Manager - Hardware & Software

03/2008 - 07/2022

Facilitated the fundamental infrastructure and process strategies for hardware and software inventory utilization and management. Oversaw all operations involving asset discovery, management, and planning to provide the technical support personnel with the IT resource they need to meet their goals.

Conceptualized various standard operating procedures (SOPs) and flowcharts for the standardization processes for the organization. Maintained hardware, software, and support inventory and warranties. Created and implemented SOPs for the center to follow.

Maintained hardware, software, and support inventory and warranties. Created and implemented SOPs for the center to follow.

Oversaw all operations involving asset discovery, management, and planning to provide the technical support personnel with the IT resource they need to meet their goals.

Monitored IT hardware and centrally licensed software from acquisition to obsolescence. Utilized BigFix and Microsoft System Center Configuration Manager to monitor all installed software.

Involved in A&A government documentation and uploaded to Department of Justice CSAM. Reduced hardware and software costs by 20% in 12 months through effective asset management strategies.

Expanded hardware & software asset management capabilities, leading to 20% cost savings in 9 months. Decreased asset costs by 20% in 6 months through efficient software & hardware management.

United States Geological Survey

VMWare Administrator

06/2008 - 10/2020

Strengthened IT security and data integrity by designing and implementing a comprehensive VMWare vSphere environment, including virtual desktops, hypervisors on new hosts, and datastore creation and maintenance.

Supported and maintained VMWare vSphere 6.7 environment and offered technical support for the installation, configuration, and administration of VMWare ESXI/vSphere technologies.

Streamlined operations by implementing new servers and virtual desktops and performing installations, configurations, and troubleshooting as needed.

Optimized the onboarding process for employees by contributing towards and maintaining the internal IT knowledge base to bring new hires up-to-speed with department policies and procedures in the shortest timeframe.

Evaluated and recommended new VMware solutions to senior management.

United States Geological Survey

Backup Administrator

10/2012 - 10/2021

Implemented backup policies, developed data backup processes, and solved technical issues. All critical data was backed up to Amazon using AWS cloud.

Restoration of data, when required, and the maintenance of all systems used in the backup process were conducted periodically for consistency.

Responsible for schedule/workload balancing, management of media, including the tape vaulting process and media management related activities.

Planned the backup scheme, backing up all vital data, and verified backups are functional.

Used VEEAM to back up all virtual servers in our VMWare infrastructure.

United States Geological Survey

SAN Storage Administrator

10/2012 - 09/2022

Performed various duties which included supporting the Enterprise storage arrays, storage provisioning, and maintenance and diagnosis.

Evaluated the networks and systems to make sure that they performed reliably and anticipated new requirements as customers’ needs change.

Supported various SANs to include 3par StoreServ 7400, HP P4500 StoreVirtual Lefthand, and Synology SANs. Maintained over 800 TB's of data over 2 networks and AWS cloud storage.

Attached Storage. Established critical disaster recovery plans that included D2D, and AWS cloud storage.

Designed, developed, and maintained the multiple Storage Area Network and Network

Veteran Experience

U.S. Army Veteran /Korea/ Fort Hood, TX

08/1982 - 02/1987

68J Aircraft Armament Fire Control Repairer - Cobra Helicopters

26Q Tactical Satellite/Microwave System Operator

EDUCATION AND OTHERS

Certifications

A+ Certification /Southeastern Institute of Computer Technology, Murfreesboro, TN

Network+ Certification /New Horizons Computer Learning Centers, Boston, MA

Training

Windows Server 2008 Migration and Administration: Hands-On /LearningTree International, Herndon, VA

3par Managing HPE 3PAR StoreServ I and StoreServ II, HPE/Hewlett Packard Training, Las Vegas, NV

ICNDI Interconnecting/New Horizons Computer Learning Centers, Boston, MA

Microsoft System Center Configuration Manager/Microsoft, Reston, MA

Defending the Perimeter from Cyber Attacks: Hands-On/Learning Tree International, Herndon, VA

Troubleshooting VMware vSphere /Learning Tree International, Herndon, VA

Deploying VMware vSphere /Learning Tree International, Herndon, VA

Symantec Endpoint Protection /Symantec Corporation, Newton, MA

Deploying VMware vSphere/Learning Tree International, Herndon, VA

Troubleshooting VMware vSphere/Learning Tree International, Herndon, VA

Technical Writing /Learning Tree International, Herndon, VA

Technical Skills

3par StoreServ 7400 SAN /Atlassian products/Azure/AWS/BigFix/CrowdStrike/Confluence/Data Encryption, Data Centre Operations /Dell Server Administration /Fortinet/HP Server Administration /HP P4500 StoreVirtual Lefthand SAN/Intune/Isonas/Jira/MacOS/Microsoft Active Directory/Microsoft Office365/Microsoft SCCM/Nessus Vulnerability Scanner/Networking/Patch Management/PDQ/Project Management/ Symantec Enterprise Endpoint Protection /Symantec Backup Exec/ Synology SAN/NAS /TeamWork Cloud/ Technical Writing/VEEAM/ VMWare

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