Customer Service Management
Resume:
M A N A G E R
S E L E N A B O O M E R
sb
SAP
Logistics
Customer Service Management
Employee Trainer
Problem-Solving
Computer Literacy
Inventory Control
Accounting
I am a qualified professional with over 10 years experience combined in customer service management and accounting. I have strong creative and analytical skills and work well independently or as a team player with an excellent eye for detail.
S K I L L S
Profile
E D U C A T I O N
Womb Wellness Academy-Certified
Herbalist
2020
CERTIFICATION
Strayer University-Graduation Date-
2026
BACHELOR OF BUSINESS
ADMINISTRATION
E X P E R I E N C E
Volvo Group, Greensboro, NC
Devyne Wellness, Raleigh, NC
2022 - Present
2017-2023
SUPPORT SPECIALIST
Collaborate with cross-functional teams to ensure seamless communication and coordination.
Provide technical direction and guidance to resolve customer issues and special requests depending on brand of product Volvo Group offers
Scheduled maintenance for trucks that were down or needed preventative maintenance
Tracked vehicle locations using GPS systems to provide real- time updates to customers and management.
CUSTOMER SERVICE MANAGER
Managed efforts to provide superior customer service, significantly improving satisfaction and loyalty.
Developed and implemented customer service protocols that improved overall engagement and streamlined issue resolution. Collaborated with cross-functional teams to enhance internal processes and improve service delivery.
Cultivated an encouraging workplace atmosphere, inspiring team members to reach performance targets.
Greensboro, NC
*************@*****.***
LOGISTICS COORDINATOR
Tesa Tape, Charlotte, NC
2018-2020
Provided reports for research and billing Issues on accounts Developed extensive repository of diverse reports and order fulfillments to streamline invoicing.
Produced regular reports detailing orders from major accounts. Handled several client accounts in US and Canada, efficiently processing and generating invoices.
Oversaw account management for different clients.
Safe guarded client and organizational data.
Experience Continued Page 2
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