General Manager Customer Care
Resume:
Rachana Jaiswal
******************@*****.***
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Experience.
Education qualification
West Bengal board of secondary education in 2002.
West Bengal board of higher secondary education in 2004. B.com 3yrs (HONS) from Calcutta University in 2007 Computer & certification course:
Basic computer knowledge.
MS office
MS excels
Interest & Activities
Travelling and interact with new people, foodie lover. Strength & career Goal
Strength: Capacity work under extreme pressure.
Excellent Negotiation & Communication skill
Good learner and try to adapt to any situation.
Career Goal: To be known as one of the best professional among business world. I can utilize my full potential for Growth of organization.
EXPERIENCES
Care health insurance Business associate.
Achievements
Camino Appliances awarded Best Performer Award – 2023-2024.
Camino Appliances awarded Certificate of Achievement – 2024-2025. Camino Appliances - General Manager
01/2023 – 03/2025
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Conducted regular meetings with senior management team to review progress against established objectives.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Developed marketing strategies designed to increase brand awareness within target markets.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Recruited, trained and empowered employees to achieve key performance indicators.
Standard Chartered Bank - Sales Manager
12/2013 - 12/2018
Developed and implemented sales strategies to increase market share.
Identified and developed new markets for products or services.
Established relationships with key clients, while maintaining existing customer base.
Conducted regular meetings with staff members to review goals and objectives for the quarter and y
Schedule Management
Education And Training
Personal details
Father’s Name: Sri Ram Tarak Jaiswal,
Date of Birth: 23rd February 1984
Nationality: Indian
Language: Hindi/English /Bengali
Declaration
Ø I here solemnly declare that all information given above in true and correct to the best of my knowledge.
Your sincerely
Rachana Jaiswal
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