Entry Level Customer Service

OE

ODELL EDWARDS

*********@*****.*** 585-***-**** Rochester, NY 14611

Self-directed Marketing Assistant with [Number] years of experience researching, compiling and reporting on buying trends and statistics. Career-focused and determined individual recognized for stellar creative thinking and people skills. Polished in resolving administrative problems through proactive recordkeeping and tactful correspondence. The truth of the matter is I'm a really great worker who's made some mistakes in my personal life and want a real opportunity to re- showcase my capabilities and gain an entry level position and refine my skills so that I can grow with a company and develop even more.

Go-To-Market Strategy Development

Market Segmentation

Pricing Strategies

Mobile Advertising Platforms

Competitive Analysis

Sales Promotions

Product Launches

Media Relations

Global Marketing

Direct Marketing Campaigns

Verbal and Written Communication

Strategic Marketing

Time Management

Relationship Building

Market Trends Analysis

Detail-Oriented

Contract Negotiation

Cross-departmental Alignment

Thermo Fisher Rochester, NY

Marketing Executive

06/2019 - 12/2021

Used sales forecasting and strategic planning to verify sales and profitability of products, lines and services.

Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.

Conferred with advertising managers to develop and implement marketing plans.

University of Rochester Rochester, NY

College Recruiter

03/2011 - 11/2013

Established and enforced administration policies and rules governing student behavior.

Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.

Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives. Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.

IHOP Rochester, NY

Restaurant Manager

06/2008 - 03/2011

Created detailed reports on weekly and monthly revenues and expenses. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Assisted staff by serving food and beverages or bussing tables. Updated computer systems with new pricing and daily food specials. Summary

Skills

Experience

Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Explained goals and expectations required of trainees. Molly hatchets Rochester, NY

Restaurant Manager

01/2004 - 02/2008

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Assisted staff by serving food and beverages or bussing tables. Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Coached staff on strategies to enhance performance and improve customer relations.

Nccu Durham, NC

Bachelor of Science in Psychology

05/2004

University of Rochester Rochester, NY

Bachelor of Science in Cognitive Psychology

Education and Training

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