Business Analyst Salesforce Administrator

Bettina Preziosi

Fairmont, WV ***** 910-***-**** *********@**.*** www.linkedin.com/in/bettinapreziosi https://www.salesforce.com/trailblazer/bpreziosi

SUMMARY

Experienced Salesforce Administrator with a proven track record of managing and optimizing Salesforce systems with database administration and in-depth knowledge of market behavior and user requirements. Skilled in developing and managing Salesforce applications, automating business processes, and streamlining data management to improve user productivity and drive business growth. Achieved a significant milestone by successfully converting MFA for 80% of monthly active Salesforce users, totaling 14 million, enhancing system security. Adept at providing technical support and implementing new business processes to meet organizational needs.AI project, supervisor for secure Chatbot, provide a realtime conversational data, address the limitations that help user set realistic expectations.

PROFESSIONAL SKILLS

• Salesforce Administration

• Excellent Communication

• Teamwork & Leadership

• Security Risk Assessment

• Salesforce Configuration

• Executive-Level Presentations

• Salesforce Security Model

• Salesforce CRM system

• Salesforce Data Management

• Cloud Computing Data Analysis

• Customer Relationship Management (CRM)

• Salesforce Reporting and Analytics

• Salesforce Workflow and Process Automation

• Salesforce Integration with External Systems

. AI Trainer,PII reviwer.

EXPERIENCE

Ai Training and Development Specialist. 04/2024 current

Outlier.ai

Freelance

Working with Italian/American team in multiple projects, to enanche consistent response, with a wide

Range queries, make a quality of LLM.

Salesforce Administrator/Business Analyst 09/2022 to 07/2024

Clicked San Francisco, CA

• Conducted stakeholder interviews and developed a well-structured protocol for customer discovery as a Business Analyst.

• Collaborated with a team of 5 professionals utilizing Salesforce Methodology (Discover, Define, Design, Deliver, and Deploy) to effectively elicit requirements and analyze business challenges.

• Gathered requirements and performed needs analysis for clients, leading to the implementation of a new system that boosted efficiency by 40%.

• Studied stakeholder responses to craft meaningful follow-up questions and effectively presented findings to stakeholders under short time constraints.

CRM Admin/Business Analyst, Administrator/Support Analyst 10/2021 to 04/2022

Salesforce Inc San Francisco, CA

• Led international team in account security and customer success, achieving five-star ratings.

• Collaborated with business partners to identify and implement security solutions resulting in 100% reduction in risk management of material breaches.

• Implemented SSO and improved IT operations and team productivity, leading to a more secure working environment for all employees.

• Successfully migrated and released Service Cloud, increasing customer satisfaction and achieving an 80% MFA conversion rate for monthly active users.

Salesforce Administrator 07/2021 to 09/2021

Ross Preschool, Pro Bono San Francisco, CA

• Volunteered in Salesforce NPSP data migration project, creating contact lists and security-level assignment rules, implementing MFA and SSO for all users, resulting in 100% reduction in security breaches.

• Delivered technical assistance to Salesforce CRM system users by offering training on new features and resolving issues with existing systems.

• Collaborated with the team to implement new business processes that necessitate modifications to current Salesforce configurations, such as pricing model adjustments or account structure.

• Created user groups and configured workflows using Salesforce NPSP tools to enable proper routing of leads of MFA and SSO for all company users.

Salesforce Administrator training 04/2020 to current

Salesforce Military San Francisco, CA

• Customized dashboards to track usage for productivity and performance of business centers and sales teams.

• Provided technical support for all users of Salesforce CRM system including training on new features and functionality as well as troubleshooting issues with existing systems.

• Maintained knowledge of advances in information technology systems and applications.

• Developed and implemented security initiatives to protect important company data.

Information Technology Consultant 03/2019 to 03/2020

Kramden Institute Durham, NC

• Collaborated with clients to define IT strategies that improved business performance and streamlined operations.

• Developed and executed IT strategies, including cloud migration, network design, and cybersecurity, resulting in a 25% increase in productivity and a 20% reduction in operational costs.

• Led teams in executing IT projects, managing project timelines, budgets, and resources to ensure successful project delivery.

• Provided technical support and training to clients, increasing end-user adoption of new technologies and enhancing overall productivity.

Child Nutritionist Assistant CNA 06/2015 to 03/2019

Harnett County Schools Harnett County, NC

• Assisted in preparation and serving of school meals, helped maintain food service facilities in sanitary, safe, and orderly condition.

• Collaborated with head nutritionist to ensure meals are well-balanced and meet standards for healthy school meals.

• Ensured maintenance of food service facilities and equipment, following all safety and sanitation procedures to maintain clean and organized environment.

• Assisted in management of inventory, food orders, and food waste to reduce costs and increase efficiency in food service program by 45%.

Administrative Assistant Manager 12/1996 to 06/2008

Vaillant Group Remscheid, DE

• Responsible for planning, administrative and organizational duties involved in maintaining organization

• Maintained and organize office tasks and implemented procedures

• Oversaw CRM updates and backups, report generation and troubleshooting requisition.

• Communicated job expectations and trained staff to promote team building and discipline.

EDUCATION

Diploma: Python - Network Programming 2020

Cisco Networking Academy-CCNA/PCAP San Jose, CA

Diploma: Business Administration And Management 2017

Salesforce Military San Francisco, CA

TRAININGS

Professional Technology: Training in Cisco Networking Product 2018/2020

Syracuse University Syracuse, NY

• Configured and maintained networking hardware and software, including routers, switches, and firewalls, resulting in a 50% increase in network uptime.

• Assisted in the installation and configuration of new network devices and software, ensuring smooth integration with existing systems.

• Conducted regular network audits and vulnerability assessments to identify and address potential security risks, resulting in a 30% reduction in security incidents.

• Collaborated with cross-functional teams to troubleshoot and resolve network issues, minimizing downtime and ensuring business continuity.

CERTIFICATIONS AND LICENSES

• Salesforce Administrator Certificate (Salesforce)

• Cisco Certified Network Associate (CCNA), CISCO - Expiring Jul 2023

• Cisco Certified Entry Networking Technician (CCENT), Syracuse University

• The Complete Coding for Beginners (Codek) - Udemy

• Google IT Support Professional Certificate - Coursera

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