Customer Service Fraud Specialist
Resume:
Van Huynh
Ambitious problem-solver with leadership skills, years of experience in customer service, critical thinking, attention to detail, and communication skills seeking opportunity to learn about AML
*********@*****.***
EDUCATION
DePaul University, Chicago— Bachelor of Finance
EXPERIENCE
JPMorgan Chase, Elgin, IL — Fraud Specialist III
September 2024 - Present
Provides excellent customer service and solutions using various tools to authenticate customers. Conduct thorough investigations into specific accounts uncover the underlying reasons behind suspicious activities. Identify the origins and patterns of fraudulent behavior, ensuring comprehensive understanding and effective mitigation. Stay informed about the latest trends and developments in fraud detection and prevention. Continuously seek opportunities to enhance your skills and contribute to process improvements
JPMorgan Chase, Elgin, IL — Fraud Specialist II
April 2024 - September 2024
Listen to customers’ issues and concerns with credit cards with high levels of communication and empathy, taking more than 60 calls daily in addition to forming plans to fix issues for customers to have a better experience. Has been reaching metric numbers since working at the company. Led meeting upon Manager’s absence to go over changes and updates. Given peer performance review to discuss plans to increase productivity and metric numbers. Provides feedback during meetings for better customer experience.
JPMorgan Chase, Elgin, IL— Fraud Specialist
February 2023 - April 2024
Provided customer service through active listening and empathy. Took more than 800 calls monthly while maintaining metrics with critical thinking and solving customers’ issues. Asked verification questions to avoid scammers or fraudsters. Led peer performance review to increase productivity and maintaining metrics
Nations Lending, Cleveland, Ohio (remote) — Closer
September 2020 - November 2022
Provided customer service within peers among title companies and customers, ensured accuracy, attention to detail and up to date information on 60+ monthly documentation while auditing with state and federal laws and regulations to complete on time.
PROJECTS
Authentication tool SecQ — JPMorgan Chase
Created an authentication tool where established customers would create their own security questions.
Manager in training — JPMorgan Chase
Taking manager in training courses with slotted time to learn to be a manager.
Fun Committee - JPMorgan Chase
Participates in group meetings to come up with games and activities to do within meetings.
SKILLS
Customer Service
Active listening
Detail-orientated
Quick learner
Leadership
Communication
LANGUAGES
English – Expert
Vietnamese - Conversational
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