Customer Service Financial Reporting

Shantrel Hall

Mount Pleasant TX I 972-***-**** I ************.**@*****.***

About Me

Dedicated, results-driven professional with over 20 years in customer service, team management, and accounting. Skilled in improving customer satisfaction, streamlining operations, and leading teams. Experienced in financial reporting, AP/AR, and client support using modern CRM and ERP systems. Skills

• Customer Service & Support

• Team Leadership & Staff Development

• Conflict Resolution & Problem Solving

• Accounts Payable & Receivable

• Billing

Experience

ACCOUNTING SPECIALIST II I 01 /2014 - Current

Walmart Corporate - Bentonville, AR

• Invoicing & Collections

• Data Entry & Record Keeping

• Financial Reporting

• CRM & ERP Systems (Salesforce, Zendesk, QuickBooks, SAP, Oracle NetSuite)

• Microsoft Office Suite (Excel, Word, Outlook)

• Managed AP/ AR and financial reporting for multiple divisions. OFFICE MANAGER I 01/2010 - 01/2014

H&R Block - Mount Pleasant, TX

• Supervised 1 O staff, managed client accounts, billing, and cash reconciliation. SENIOR CUSTOMER SERVICE REPRESENTATIVE I 01 /2005 - 01/2010 AT&T - Dallas, TX

• Provided technical, billing, and account support to customers. CUSTOMER SUPPORT REPRESENTATIVE I 01 /2001 - 01 /2005 ConAgra Foods - Russellville, AR

• Handled orders, deliveries, and billing support. Education

Daingerfield High School - High School

Russellville High School - High School

University of Phoenix - University of Phoenix

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