Customer Service Specialist

Michael Hodowanic

Customer Service Specialist

Rockford, IL 61103

****************@*****.***

+1-815-***-****

Diversified service specialist who consistently achieves and surpasses annual sales goals, while maintaining and increasing the overall client base. Sales professional with extensive experience in account and customer relationship management. Ethically cultivates, nurtures and maintains long-term customer relationships to increase sales and grow brand visibility.

Authorized to work in the US for any employer

Work Experience

Generalist

Mondelēz International-Loves Park, IL

July 2023 to September 2023

Home Furnishings Specialist

Ashley Furniture HomeStore-Rockford, IL

February 2023 to March 2023

Golf Pro Shop Manager

Dick's Sporting Goods-Rockford, IL

December 2017 to September 2022

Responsible for all retail operations within the Golf Pro Shop. Specific attention towards providing

and forging an exceptional customer service experience, while driving overall sales. Material Handler

UPS Rockford Air Hub-Rockford, IL

October 2015 to January 2016

Education

High School Diploma

Thomas Jefferson High School - Rockford, IL

1983

Skills

• B2B Sales (5 years)

• Customer Service Skills (10+ years)

• Retail Sales / Assistant Manager (10+ years)

• Communication skills (10+ years)

• Organizational skills (10+ years)

• English (10+ years)

• Customer Relationship Management (10+ years)

• Relationship Management (10+ years)

• Business Development (10+ years)

• Branding (10+ years)

• Materials Handling (10+ years)

• Account Management (10+ years)

• Outside Sales (10+ years)

• Management (10+ years)

• Sales (10+ years)

• Retail sales (10+ years)

• Customer service (10+ years)

• Leadership (10+ years)

• POS (10+ years)

• Sales Management (10+ years)

• Inside Sales (10+ years)

• Cash handling (10+ years)

• Hospitality (5 years)

• Merchandising (10+ years)

• Sports coaching (10+ years)

• Inside sales (10+ years)

• Marketing (5 years)

• Sales management (10+ years)

• Driving (5 years)

• B2B sales (5 years)

• Manufacturing (10+ years)

• Analysis skills (10+ years)

• Assembly (5 years)

• Account management (10+ years)

• Customer relationship management (10+ years)

• Branding (5 years)

• Outside sales (5 years)

• Relationship management (10+ years)

• Warehouse experience

• Order fulfillment (5 years)

• Product demos (10+ years)

• Inventory management (10+ years)

• Phone etiquette (10+ years)

Languages

• English - Fluent

Additional Information

Exceptional customer service skills.

I take great pride in listening attentively to every clients specific wants and needs. Tremendous emphasis towards detail and quality. Spirited team player with a positive attitude.

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