Customer Service Representative
Resume:
Coletta Myers
Greensboro, NC *********@*****.*** +1-336-***-****
Professional Summary
To secure employment with a company that offers a consistently positive atmosphere to learn and implement new skills for the betterment of the organization.
Hard Worker, team player, adaptive always eager to learn, great customer service skills, computer skills, and knowledge of medical terminology
Authorized to work in the US for any employer
Work Experience
Home Health Aide
Always Best Care Senior Services-Burlington, NC
December 2022 to Present
•Maintain their personal hygiene by assisting them with bathing, dressing, grooming etc.
•Assisting with toileting and incontinence care
•Assisting with transfers from the bed to a chair, and other locations
•Prepare meals, for those who have difficulty preparing meals themselves
•Assist with daily living activities
Customer Service Representative
Gardner Inc-Browns Summit, NC
March 2022 to October 2022
•Helped customers with complaints and questions
•Provided customers information about products
•Rescheduled deliveries
•Provided great customer service
•Process replacements
•Assist customers with ordering parts
•Walk customers through troubleshooting their units.
Customer Service Representative
Alorica Calling Center-Greensboro, NC
October 2018 to June 2020
•Helped customers with complaints and questions
•Provided customers information about products
•Processed returns and replacements
•Awarded compensations
•Rescheduled deliveries
•Provided great customer service
Housekeeping
Grandover Resort-Greensboro, NC
June 2018 to October 2018
•Cleaned and sanitized rooms for arriving and departing guest
Freight Broker
Logistic Dynamics Inc Greensboro, NC
•Identified and selected reputable safe carriers for freight services
•Provided customers with shipping quotes
•Booked orders with carriers
•Tracked status of loads
Education
Diploma in Medical Billing and Coding
Guilford Technical Community College - Remote
August 2021 to December 2024
Currently studying to pass the AAPC CPC exam.
Diploma
Eastside High School 2000
Skills
•Data collection
•Computer skills
•Phone Etiquette
•Computer Skills
•English
•Medical terminology
•Communication skills
•Customer service
•Microsoft Word
•Microsoft Excel
•Conflict management
•Quality Assurance
•Typing
•Medical Terminology
•Clerical Experience
•Quality assurance
•Windows
•Clerical experience
•Microsoft Outlook
•Microsoft Office
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