Delivery Driver Retail Associate

Robert J. Tergliafera

413-***-**** **********@*****.*** Ludlow, MA

Delivery Driver

DoorDash, Inc.

Nov. 2021-present

●manage orders

●pick up customer orders

●deliver customer orders quickly

Retail Associate

Grand Teton Lodge Company (Vail Resorts, Inc., National Park Service Concessionaire)

101 Jackson Lake Lodge Road, Moran, Wyoming 83013

www.gtlc.com

April 2018-Oct 2018

April 2019-Oct 2019

May 2021-Oct 2021

●Repaired flat tires for visitors while answering questions about the park.

●Increased sales 18% by procuring and installing more product displays near the register and door.

●Collected information on my free time about the parks facilities/services to answer visitors questions.

●Earned Employee of the Month award for excellence in service August 2019.

Service Agent

Enterprise Holdings, CAMRAC, LLC (Enterprise Rent-A-Car)

8 Ella Grasso Turnpike, Windsor Locks, CT 06096

2009-2017

●Cleaned vehicle interior and exterior by hand, brush or by machine.

●Delivered customers and vehicles to appropriate destination in a safe and courteous manner.

●Provided customer service including greeting, arrival statement and thanking customers.

●Devloped practices and requested new equipment which decreased time cars could be returned to service.

Assistant Manager

Damiano Pizza 7 Audubon St. Springfield, MA 01108

2007-2008

●Ensured that all guests felt welcome and were given responsive, friendly and courteous service at all times.

●Ensured that all food and products were consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.

●Controled cash and receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

●Made employment and termination decisions consistent with General Manager guidelines.

●Developed the best dough and sauce recipe to offer the best product at the lowest cost and best ROI.

Education:

Springfield Technical Community College, Springfield, MA

Associates Degree in Liberal Arts/General Studies

Targeted Area of Study: Business Management, Entrepreneurship, Theater

Graduated January 2016

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