Customer Service It Support
Resume:
Tomás L. Cubillo López
469-***-**** ********@***.***
RESUME TOMAS CUBILLO-20250601 SUN.docx Page 1 of 3 OBJECTIVE To excel in applying experience; knowledge; skills; leadership; and new skill sets to succeed. EXPERIENCE
Transportation Services Incorporated (TSI, Inc.) 07/2012-05/2025 Mesquite, Texas
3900 Forney Rd. Mesquite, TX 750**-***-*** 8397
Dispatcher – Processing multiple loads applying logistics coordination to ensure prompt pick-up and delivery of loads to maintain customer satisfaction.
Excellent rapport with drivers; management; brokers; and customer representatives.
Excellent communication skills; customer service and empathy. Liza Tech Solution, LLC 07/2015-08/2017
Plano, TX
2301 Pebble Vale Dr Apt 2114. Plano, TX 750**-***-*** 0969
Small business co-owner – Remote IT support services N-Square Solutions, LLC 11/2011-07/2012
Plano, Texas
3415 Custer Rd Ste 143, Plano, TX 750**-***-*** 9665
New Business Development
IT professionals recruiter.
Nelson Architectural and Engineering Services, via Kelly Svcs Inc. 11/2011 Anne Finkenkeller, Dallas, Texas
1201 Main Street, Dallas, TX 752**-***-*** 2229
On-site project testing of all ports for Ethernet and VoIP LAN at Bank of America corporate buildings at West Plano using Fluke Networks LinkRunner Pro Network Tool LRPRO-1000. Temporary assignment with Kelly Svcs.
Register Tapes Unlimited, LLC 10/2011-11/2011
Plano, Texas
Telemarketer
State Farm Insurance 08/2011-09/2011
Brad Campbell, State Farm Insurance AFO, Dallas, Texas 972-***-****
Telephone customer service; telemarketer. Short term SFI AFO Project. Department Adjunct-Photographer 11/2010-12/2010
Eastfield College, Mesquite, Texas
3737 Motley Drive, Mesquite, TX 751**-***-*** 7180 Agency Alternate Administrator and Administrator 07/2007 to 07/2009 Additional Kare for Kids, Inc.
2800 W. Parker Rd. Suite 108; Plano, TX 750**-***-*** 5273
Redacted and updated agency’s policies and procedures for MDCP, CBA, PAS, and other agency’s programs according to federal and state regulations.
Coordinated Medicaid and private insurance billing for multiple nursing and therapy services.
ICD-9 and HCPCS coding for development of Plans of Treatments and Medicaid and private insurances billing claims.
Defined agency’s Health Insurance Portability and Accountability Act (HIPAA) policy and procedures. HIPAA officer.
Managed multiple deadlines in re-certification projects to ensure pediatric patients would receive medical nursing hours care in their homes.
Tomás L. Cubillo López
469-***-**** ********@***.***
RESUME TOMAS CUBILLO-20250601 SUN.docx Page 2 of 3
Coordinated with office Registered Nurses, patient’s physicians, families, and state Medicaid as to meet state regulations and requirements in paperwork submitted for private duty nursing hours to be approved every sixty days for multiple patients all year round.
Coordinated new patient intake projects by assessing staff availability, medical paperwork requirements and state and federal regulations compliance.
Performed and reported agency’s client’s complaint investigations according to federal and state regulations.
Customer service handling multiple types of situations encountered with clients’ parents. Teacher of Record 06/2006 to 06/2007
Edward Titche Elementary (at Pleasant Grove, Dallas) 9560 Highfield Dr.; Dallas, TX 752**-***-*** 2100
Bilingual 1st Grade
Passed all state required tests for teaching certification: TOPT, Texes 101; Texes 102; and PPR.
Recipient of Texas Educator Excellence Award Grant due to Perfect Attendance.
Student instruction following school district’s bilingual education program. Agency Alternate Administrator 07/2001 to 02/2006
Additional Kare for Kids, Inc.
1201 East 15th St Suite 202; Plano, TX 750**-***-*** 5273
Redacted and updated agency’s policies and procedures for MDCP, CBA, PAS, and other agency’s programs according to federal and state regulations.
Coordinated Medicaid and private insurance billing for multiple nursing and therapy services.
ICD-9 and HCPCS coding for development of Plans of Treatments and Medicaid and private insurances billing claims.
Defined agency’s Health Insurance Portability and Accountability Act (HIPAA) policy and procedures. HIPAA officer.
Managed multiple deadlines in re-certification projects to ensure pediatric patients would receive medical nursing hours care in their homes.
Coordinated with office Registered Nurses, patient’s physicians, families, and state Medicaid as to meet state regulations and requirements in paperwork submitted for private duty nursing hours to be approved every sixty days for multiple patients all year round.
Coordinated new patient intake projects by assessing staff availability, medical paperwork requirements and state and federal regulations compliance.
Performed and reported agency’s client’s complaint investigations according to federal and state regulations.
Customer service handling multiple types of situations encountered with clients’ parents. Medicaid/Private Insurance Billing 09/1996 to 06/2001 Additional Kare for Kids, Inc.
1701 N. Greenville Ave. Suite 308; Richardson, TX 75081 - 513 N. Main St. Bonham, TX 75418 - 1201 East 15th St Suite 202 800-***-****
Created all company forms with fill in fields capabilities in Microsoft Word, based on old Microsoft Works that had been used as a typewriting machine.
Coordinated Medicaid and private insurance billing for multiple nursing and therapy services. A/R
Private Insurance Billing; Hardware and software installation and configuration.
Website design and maintenance.
Spanish interpreter/translator; corporate documentation and forms translation and editing.
Computer & software support; troubleshooting; installation of all PC/laptops used by Agency CEO and staff.
Customer service handling multiple types of situations encountered with clients’ parents. Brokerage Representative 05/1996 to 08/1996
Fidelity Investments
Cityplace, Dallas Call
Call Center in a Windows NT workstation environment
Customer service position as brokerage representative.
Excellent performance handling brokerage customer service telephone calls during temporary assignment. Tomás L. Cubillo López
469-***-**** ********@***.***
RESUME TOMAS CUBILLO-20250601 SUN.docx Page 3 of 3 Accounts Executive 05/1992 to 07/1992
Banco Santander – Santa Cruz de Tenerife, Spain
Madrid Redes de Campo (Banco Santander), Canary Islands, Spain
Excellent performance: bringing in the highest amount of money for mutual funds investment in 10 working days.
Paralegal Assistant 05/1990 to 08/1992
Amparo Banqueri Cañete de Córdoba, Private Criminal Attorney, Madrid, Spain
Renowed attorney in Spain. In Tenerife, interviewed defendants and potential witnesses and processed legal documents for court hearings.
EDUCATION
Digital Imaging and Photography Certificate, April 2011
Eastfield College, Mesquite, Texas
Adobe Photoshop.
Literacy Development for Bilingual Educators. (EDUC 5903.50-57) Jun 2006
Master’s level class. Texas Women University, Denton, Texas Management of Information Systems, B.S. Dec 1995
Ambassador University, Big Sandy, Texas
Spokesman’s Club Certificate
Ambassador University, Big Sandy, Texas
Public speaking training over 3.5 years at college. Psychology, B.S. (Licenciado en Psicología: 5 yrs degree emphasis: Experimental Psych/Statistical Research) Feb 1992
Universidad de La Laguna, Canary Islands, Spain
English Language (4 years out of 5 yrs degree - interrupted due to traveling to the US)
Escuela Oficial de Idiomas, Santa Cruz de Tenerife/Madrid, Spain ADDITIONAL
Spanish Translation/Interpreter Services 01/2007-present
Dallas - Fort Worth Metro Area, Texas; and remote translation of medical, legal, and other documents. REFERENCES
Provided upon request
EMPLOYMENT STATUS
Looking for full time employment.
Contact this candidate